Client Services Intern

Client Services Intern (Part-Time)

About the Role

We are seeking a detail-oriented and motivated Client Services Intern to support our Merchant Maintenance team. This team is currently working through a high volume of PCI-related maintenance requests, and this role will play a critical part in helping reduce backlog, improve turnaround times, and maintain accurate merchant records.

This is an excellent opportunity for a student or early-career professional to gain hands-on experience in payment operations, compliance, and merchant services within a fast-paced, real-world environment.

What You’ll Do

As an intern, you’ll support structured, high-impact operational work, including:

• Review PCI change request emails for completion certificates
• Ensure PCI compliance updates are accurately reflected in internal dashboards
• Update merchant records and billing details in internal systems (e.g., PPM)
• Document compliance completion and expiration notes in tracking systems
• Maintain accurate logs for PCI audit tracking and reporting
• Process tickets, update statuses, and assist with workflow management
• Support backlog reduction efforts to help the team meet service-level agreements (SLAs)

What You’ll Gain

This internship provides valuable, practical experience in:

• Payment operations and merchant services
• PCI compliance processes and data handling standards
• Ticketing systems and workflow management tools
• Data accuracy, attention to detail, and operational efficiency
• Business tools such as Excel and internal operational systems

What We’re Looking For

• Strong attention to detail and organizational skills
• Ability to manage repetitive, process-driven tasks with accuracy
• Interest in payments, fintech, compliance, or operations
• Basic proficiency in Excel or similar tools
• Strong written and verbal communication skills
• Ability to work independently with guidance and meet deadlines

Why This Role Matters

Your work will directly contribute to improving operational efficiency, maintaining compliance standards, and reducing processing backlogs—making a measurable impact on team performance and service delivery.