Salesforce Agentforce Business Analyst

Capgemini is a global business and technology transformation partner, helping organizations accelerate their digital and sustainable transformation. With strong capabilities across strategy, design, engineering, and operations, Capgemini delivers end‑to‑end services that leverage cloud, data, AI, connectivity, software, and platforms to drive tangible business value. Serving clients across industries, Capgemini combines deep sector expertise with a practical, collaborative approach to help organizations achieve their goals.

Please apply here: Summer 2026 Salesforce Agentforce Business Analyst  – Fill out form

We're looking for a Salesforce Agentforce Business Analyst in our Salesforce Practice that is passionate about streamlining business processes. This role is responsible for assisting on client projects to facilitate discovery, conduct requirements gathering and refinement, define process gaps, define configuration specifications, perform quality assurance, and manage project documentation. You will own the Salesforce system and work closely with business users, internal stakeholders and development teams to meet the needs of business, drive process and system changes. If you consider yourself to be self-motivated, detail-oriented and great at solving ambiguous problems, we want to hear from you. 

• Work with clients and end users to gather, understand and define business requirements

• Lead discovery and requirements definition for Salesforce Agentforce use cases, identifying high‑value AI and automation opportunities across Salesforce Core (Sales, Service, Field Service)

• Translate business workflows into Agentforce agent roles, scopes, instructions, and guardrails, ensuring AI behavior aligned with business rules, compliance, and brand standards

• Analyze end‑to‑end processes to identify repetitive, rules‑based activities suitable for Agentforce automation, driving efficiency, cycle‑time reduction, and improved agent productivity
• Author clear, testable acceptance criteria for Agentforce capabilities, including decision logic, exception handling, and human‑in‑the‑loop escalation paths.

• Partner with architects, developers, and stakeholders to align Agentforce solutions with operational needs, data readiness, and measurable business outcomes (ROI, productivity, quality).

• Assist with ongoing system administration including but not limited to: creating and modifying Users, Fields, Validation Rules, Flows, Data Integrity standards and practices and Security

• Create customized reports and dashboards to visualize key business metrics

• Maintain all system documentation and SFDC policies/procedures 

• Troubleshoot production issues in a timely manner and provide internal support when needed

• Work with end users during User Acceptance Testing (UAT) & regression testing to accurately prioritize defects and re-test resolved issues 

• Understand how Salesforce integrates with our other CRM solutions and customer/business intelligence databases