TANF Case Worker

Reporting Relationship: Reports to Steuben County Social Services Program Supervisor 

Salary: $25.00 - $30.00 hourly 

General Summary of Duties: This is a full-time paid position with the Institute for Human Services, Inc. (IHS), a nonprofit in Bath, NY.  The TANF (Temporary Assistance for Needy Families) Case Worker is based at Steuben County Department of Social Services. The TANF Case Worker is responsible for assessing client eligibility, developing self-sufficiency plans, and providing ongoing case management services to individuals and families receiving cash assistance and related supportive services. This position supports clients in achieving economic stability through employment readiness, resource coordination, and barrier reduction. 

Essential Duties and Responsibilities: 

Conduct intake interviews to determine eligibility for TANF benefits in accordance with federal, state, and local regulations. 

Verify documentation and maintain accurate case records in compliance with program guidelines. 

Develop individualized self-sufficiency or employment plans with clients. 

Provide case management services including goal setting, monitoring progress, and updating plans as needed. 

Connect clients to supportive services such as childcare, transportation, housing assistance, mental health services, substance abuse treatment, and job training programs. 

Monitor participation in work activities and ensure compliance with program requirements. 

Conduct home visits when required. 

Provide crisis intervention and problem-solving support. 

Prepare reports, maintain documentation, and ensure timely data entry. 

Participate in staff meetings, trainings, and program audits. 

Perform other duties as assigned 

Required Knowledge and Skills: The position requires the ability to work collaboratively as a member of a team, follow specific protocols and procedures, experience working with low-income families and vulnerable populations, knowledge of TANF regulations, development of client centered service plans, develop and maintain organizational and documentation, ability to manage a high volume case load in a fast paced environment, proficiency in case management and Microsoft Office applications, make ethical decisions, cultural sensitivity and competence, crisis management, and advocacy. 

Qualifications: Bachelor’s degree in social work, Human Services, Psychology, Sociology, or a related field preferred with 1–3 years of case management experience, preferably in public assistance, workforce development, or human services or equivalent experience of 5 years in social services may be considered. 

Additional Requirements: Work Schedule is in person from 8:30 am to 4:30 pm Monday through Friday, 37.5 hours per week. Office-based with occasional field/home visits which may require travel within the service area. 

Benefits: Person centered culture, 100% employer sponsored health and dental plans for the employee, employer sponsored health reimbursement account, EAP, 13 paid holidays, generous sick, personal, and vacation time off, 401k match and profit share after one year of employment. 

To Apply: Please submit a cover letter and resume to careers@ihsnet.org by June 8, 2026