Jr. Account Manager

Job Title:
Jr. Account Manager (SMB) Department:
Customer Experience Reports To:
Director, Customer Experience FLSA Status:
Exempt Location:
[Office / Remote / Hybrid] Effective Date:
July 1, 2026 or earlier

POSITION SUMMARY
Responsible for driving SMB partner revenue growth by expanding existing relationships, acquiring new partners, and exceeding sales and performance targets. Owns the full partner lifecycle from onboarding through growth, retention, and performance management. Partners cross-functionally with Sales Operations, Customer Service, Marketing, Production, Fulfillment, Quality, and Logistics to deliver successful programs, exceptional partner experiences, and sustained revenue growth.

ESSENTIAL DUTIES & RESPONSIBILITIES Account Management
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Owns SMB partner relationship and growth strategy inside both our wholesale and print-on-demand routes to market. Drive revenue, manage actions to completion, and lead sales calls, updates, workshops, and QBRs.
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Serve as contract Subject Matter Expert, using standard contract agreements, negotiate terms if applicable, and monitor SLA compliance, escalate risks.
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Prepares and presents proposals, contracts, presentations.
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Onboarding for New Partners and new to Partner SKUs. Manage timelines, testing, blockers, and product readiness to ensure on-time go-live.
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Accountable to exceeding quota by driving revenue growth through strong partner relationships, accurate forecasting, and disciplined execution of account plans.

Account forecasting & accuracy. Audit partner forecasts prior to submission - negotiate updates. Provide demand insights, large promos, risks/opportunities to workflow planning and sales leadership.
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New Business Pipeline. Identify prospects, lead sales process, log in CRM, define solutions, negotiate terms, onboard partners, drive revenue growth.

Partner Communication. Announcements, updates, operational/SLA updates, etc. Internal Communication: Weekly activity reports, CRM updates, 1:1's, Business Reviews, Ad Hoc requests.
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Maintain partner satisfaction/exceed partner revenue plans. Manage request intake via DPI workflow tools, aligning internal teams, and providing consistent updates and accountability through completion. Enable relationships for mutual growth.

QUALIFICATIONS & REQUIREMENTS Education & Experience
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Bachelor's degree in Business, Marketing, Communications, Sales, Printing or a related field (preferred)
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1–3 years of experience in account management, sales support, or business development
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Experience with SMB or channel partner environments strongly preferred
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Familiarity with CRM platforms (e.g., Salesforce, HubSpot, Monday.com) and workflow/project management tools
Skills & Abilities
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Strong verbal and written communication skills with the ability to present to partners and internal leadership
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Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
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Ability to manage multiple accounts and priorities simultaneously in a fast-paced environment
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Analytical mindset with the ability to interpret sales data, forecasts, and performance metrics
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Detail-oriented with strong organizational and follow-through skills
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Collaborative team player with the ability to work cross-functionally across departments