Resident Life Volunteer Coordinator

Background

2Life Communities has been at the heart of positive change in the affordable senior housing ecosystem since 1965. We develop, manage, and advocate for high-quality, affordable housing and services that support aging in community, helping older adults and their families enjoy stability, dignity, and peace of mind. Our mission is to ensure that every older adult has the opportunity to live a full life of connection and purpose in a dynamic, supportive environment. 

Position summary

The Resident Life & Volunteer Coordinator is responsible for overseeing a comprehensive resident life and volunteer program that supports the Nahanton Campus staff and enhances the quality of life for residents within the 2Life Communities Nahanton Campus. This role directly supports resident life staff and Opus resident volunteers while fostering meaningful connections among volunteers, staff, and residents, aligned with the 2Life mission and values.

Key Responsibilities

Program Development & Management

• Oversee and support coordination of scheduling for Opus resident volunteers across all Departments, including:
  • Administration & Marketing
  • Events
  • Food & Beverage/Dining
  • Front Desk
  • Health & Wellness
  • Technology
• Execute goals, policies, and procedures for Opus in compliance with 2Life Communities.
• Ensure all appropriate training and paperwork are completed before a volunteer begins service. 
• Support the residents to accurately track volunteer hours.
• Prepare reports in coordination with 2Life Salesforce Administrators; track volunteer retention rates, document program outcomes, and produce regular summaries for leadership around retention, engagement, and more. 
• Gather volunteer input via satisfaction surveys, listening sessions, and help leadership utilize these data to improve the program.
• Manage volunteer scheduling software to coordinate assignments, track availability, and ensure adequate coverage across all departments.
• Support Resident Life staff & leadership in administrative duties and tasks as needed.

Volunteer Onboarding

• Coordinate the process of background checks in partnership with the 2Life and Opus team.
• Oversee volunteer onboarding and training in accordance with Opus Newton and 2Life Communities procedures.
• Coordinate orientation and training sessions to prepare volunteers for working with older adults, including those with cognitive impairments.
• Ensure volunteers are trained as needed by role including sensitivity, confidentiality (HIPAA compliance), and best practices in dementia care in coordination with Health & Wellness. 

Supervision & Engagement

• Partner with the Director of Resident Life & Volunteerism to match volunteers to appropriate roles based on skills, interests, and availability.
• Provide ongoing recognition to ensure a positive volunteer experience.
• Maintain regular communication with volunteers and department heads to ensure alignment with needs.

Resident-Centered Support

• Collaborate with Opus Department Heads to identify needs and meaningful engagement opportunities.
• Support Programs, Special Events, Health & Wellness, and one-on-one companionship visits.
   

Qualifications

Education & Experience:

• Experience working with older adults is preferred but not required.
• At least one year of experience in an office setting is preferred. 

Knowledge, Skills & Abilities:

• Strong interpersonal and relationship-building skills.
• Excellent organizational and time-management abilities.
• Ability to work collaboratively across departments.
• Proficiency with Google Workspace preferred. 
• Ability to pass required background screenings.
   

Work Schedule

• Full-time position with occasional evenings and weekends to support events and volunteer activities.