Sales Representative

We are looking for a high-energy, detail-oriented Sales & Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers—balancing proactive outreach with top-tier service. The ideal candidate is comfortable toggling between "hunter" mode (cold calling) and "helper" mode (answering technical stock questions and resolving issues).

Key Responsibilities

• Proactive Cold Calling: Identify potential leads and initiate outbound calls to introduce our products and schedule follow-up appointments or close sales.
• Customer Support: Handle inbound inquiries via phone and email, resolving customer concerns with patience and professionalism.
• Inventory & Stock Management: Answer high volumes of calls regarding product availability; use our internal system to provide accurate, real-time stock checks for customers.
• Order Processing: Assist customers with placing orders and provide updates on shipping status.
• Lead Tracking: Maintain clean records in our CRM, documenting all interactions and updating lead statuses.

What We’re Looking For

• Resilience: You aren't discouraged by a "no" and can maintain a positive attitude throughout a day of outbound calling.
• Communication Skills: You have a clear, professional phone voice and the ability to explain product details simply.
• Tech Savvy: You can quickly learn inventory management software and CRM tools (e.g., Salesforce, HubSpot, or similar).
• Multitasking: You can handle a fast-paced environment where the phone rings while you're managing a sales pipeline.

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Experience in sales, telemarketing, or a retail/customer service environment preferred but not required
• Comfortable working with quotas or performance-based targets.