Parcs Supervisor

Job Title: PARCS Supervisor
Exempt Status: Non-Exempt
Reports to: Operations Manager
Supervises: N/A

JOB SUMMARY
Ensure the smooth operation of MPA facilities and assist in coordinating staff in response to parking and customer demands.

RESPONSIBILITIES
- Respond to customer calls and addresses via the parking control app or coordinate with the appropriate staff to respond.
- Maintain a consistent and regular presence through the routine patrol of all garages and lots during shift.
- Coordinate the temporary shutdown and reopening of parking facilities when parking demand warrants the same.
- Assist customers remotely and in person with payment and parking issues.
- Perform daily facility inspections.
- Address malfunctioning equipment.
- Address spot maintenance concerns.
- Identify and log issues that require the attention of management and maintenance.
- Respond to emergencies and handle matters accordingly.
- Ensuring equipment has adequate ticket and receipt paper.
- Light maintenance duty.
- Delivers deposits to the bank daily.
- Delivers mail to the post office daily.
- Fill in for parking enforcement and maintenance when needed.
Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Proficiency in Microsoft Office, Word, Excel, and Outlook.
- Possess excellent problem-solving and customer service skills.
- Must be able to understand, speak, read and write English sufficiently enough to perform all duties.
- Ability to communicate effectively, both orally and in writing.
-  Ability to resolve difficult or stressful customer service issues.
- Ability to understand, remember, and carry out both written and verbal instructions.
- Ability to work independently and within a team.

PHYSICAL DEMANDS
- Manual labor services may need to be performed from time to time.
- Ability to work outdoors and in all weather conditions as required.
- Operation of a motor vehicle.
- Requires the ability to lift and/or move up to 50 lbs.

EDUCATION
- Minimum High School diploma.

EXPERIENCE
- Provide instruction and training to other employees
- Customer service
- Overnight experience is a plus

CERTIFICATIONS AND OTHER REQUIREMENTS
- Valid NJ Driver’s License
- Ability to work nights, overnights, weekends, and holidays
 

DISCLAIMER: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without advance notice.

For employees working a PARCS Supervisor lower priority shift, please note that in the event a higher priority shift becomes open, employees working a lower priority shift will be required to fill that higher priority shift. As such, employees may experience shift schedule changes based on the operational needs of the Authority. Shifts are numbered in the order of priority needed to provide adequate coverage. Lower priority shifts have a higher likelihood of being rescheduled if operational demands change. Therefore, employees working lower-priority shifts must be prepared and available to cover any shift, including those with higher priority, as needed.

Compensation: $20 per hour. $3 per hour shift differential will be provided during the hours of 12 am to 8 am Monday through Thursday, and from 4 pm to 8 am on Friday, Saturday, and Sunday.

The MPA offers excellent benefits for our full-time employees, including sick and vacation paid leave, pension, and health benefits.

The individual in this position is considered an essential employee.
The MPA is an equal opportunity employer.