Business Systems Lead

POSITION SUMMARY:
The Business Systems Lead is responsible for the ownership, governance, and optimization of key business systems across Retail and Dining, with a primary focus on Workforce Management (Blue Yonder) and enterprise labor planning.
This role serves as the subject matter expert for workforce management, ensuring labor planning, forecasting, scheduling, and execution are optimized to drive efficiency, cost control, and service excellence. It also supports POS, SAP, and other operational platforms that enhance field execution and customer experience.

This individual drives system strategy, labor optimization, and cross-functional alignment, leveraging data and partnerships to ensure systems, labor models, and processes support strong financial and operational performance across B2B and B2C environments.

DUTIES AND RESPONSIBILITIES:
• Own the strategy, governance, and performance of Workforce Management (Blue Yonder), including labor planning, forecasting, scheduling, and optimization
• Design and continuously improve labor models, staffing strategies, and scheduling practices to balance service, productivity, and cost
• Serve as SME for Workforce Management systems and support POS, SAP, and other operational platforms
• Optimize system configurations, including labor rules, forecasting, scheduling, and compliance within Blue Yonder
• Partner with Operations, Finance, and Field Leadership to align labor strategies with business and financial goals
• Develop and track KPIs such as productivity, labor cost %, schedule adherence, and forecast accuracy
• Analyze data to provide actionable insights on labor performance and workforce trends
• Lead system enhancements, upgrades, and implementations aligned with business objectives
• Manage change, prioritization, and execution of workforce system initiatives
• Ensure systems, access, and labor policies meet compliance and operational standards
• Support integration across workforce management, POS, SAP, and supply chain systems
• Maintain accountability for financial impact, timelines, and measurable outcomes

POSITION QUALIFICATIONS:
• Strong financial and operational acumen with knowledge of labor planning and cost management
• Advanced analytical skills with the ability to interpret data and drive insights
• Expertise in workforce optimization, including forecasting accuracy and scheduling efficiency
• Ability to influence cross-functional stakeholders and align on strategy
• Strong leadership, organization, and problem-solving skills
• Ability to bring clarity to complex, evolving challenges
• Willingness to travel occasionally and support a 24/7 operation

EDUCATION AND/OR EXPERIENCE:
• BS/BA degree preferred
• 5+ years of experience in retail or F&B operations with a focus on workforce management and labor planning
• Experience with Workforce Management platforms (Blue Yonder preferred)
• Working knowledge of SAP, POS systems (TCPOS preferred), Excel, and Power BI
• Experience leading system initiatives and driving measurable business results
• Strong verbal and written communication skills
• Ability to partner across corporate and field teams

PHYSICAL REQUIREMENTS:
This position description outlines the primary responsibilities of the role. Paradies Lagardère reserves the right to modify duties as needed.