Senior Client Service Manager
At Gallagher, we are looking for a remote Senior Client Service Manager to join our Commercial team, focusing on large real estate clients. In this role, you’ll lead efforts to deliver exceptional service and innovative insurance solutions to our clients. You’ll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career.
You’ll take on a leadership role in driving client success and team performance. From managing complex renewals to identifying growth opportunities, you’ll ensure clients receive tailored solutions that meet their needs. You’ll also play a key role in mentoring team members and fostering a culture of collaboration and excellence.
How you'll make an impact
- Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions.
- Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
- Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
- Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
- Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
- Conduct regular audits to ensure compliance with regulations and maintain high service standards.
- Oversee the accuracy and management of client and policy data using Gallagher’s systems.
- Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
- Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.