OUWB Technology Support Student Employee
Looking for an Oakland University student to assist with technology support in the Oakland University William Beaumont School of Medicine (OUWB-SOM). Technology support includes all OUWB staff, students and faculty as well as technology in our classrooms, conference rooms and study/breakout rooms. Ideally working between 7 - 14 hours per week. Work schedule will vary depending on your class schedule. Looking for a student with the following qualifications:
- Experience with macOS and iPadOS
- Experience with various computer hardware
- Experience with Microsoft Office Suite and Google Workspace
- Ability to keep a schedule, be punctual, and work without direct supervision
- Problem solving skills
- Effective communication skills (written and oral) and English proficiency
- Ability to follow up with customers, provide feedback and see problems through to resolution
- Ability to lift 20 pounds when needed to move various computer equipment around campus
You will be trained in following skills:
- Apple device management: including Jamf/MDM, deployment (setup), warranty repair (AppleCare), data backups, etc.
- Various O.U. services (NetID accounts, SAIL, Banner, Panopto, Grizznet, etc.)
- Classroom audio visual and instructional technology hardware and software
- Advanced troubleshooting
- Remote computer support
- Using a ticketing system
- Customer service
- Inventory management