Premier Experience Concierge

Who We Are 

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

Our Promise

To create an extraordinary customer experience every day by outperforming expectations and building championships both on & off the court. 

The Role

• Provide VIP clients with one-on-one attention. 
• Communicate with the clients before their arrival, on-site, and during departure of the grounds
• Works closely with our Car Service to ensure they arrive and depart safety and timely
• Service clients in multiple hospitality and player facing spaces, ensuring all parties remain professional and follow all rules set by USTA staff and players
• Service Clients at tennis clinics and other experiential events throughout the tournament
• Answer any questions asked of the clients and assist them with needs they may have while on site
• Works closely with the hospitality team, adhering to their instructions to ensure a seamless operational process in tournament
• Works closely with the players team, adhering to their instructions to ensure all players are respected throughout the tournament

Who You Are

• Previous similar experience in entertainment/sports/events is preferred
• Customer service experience preferred
• Professional demeanor, strong work ethic, positive attitude and ability to work as part of a team as well as independently 
• Excellent organizational and time management skills, including strong attention to detail
• Exceptional written and verbal communication skills
• Ability to take and follow direction, remain calm and focused in a fast paced and sometimes stressful environment and problem solve
• Capable of lifting and carrying boxes up to 30 pounds
• Ability to handle sensitive matters with discretion