Network Operations Technician

Network Operations Technician – Position Summary 

This is a full-time, on-site technical operations position located in Oklahoma City, providing support for critical IT infrastructure for clients across the United States. Network Operations Technicians oversee the monitoring, maintenance, and troubleshooting of systems within a centralized Network Operations Center (NOC). They serve as the primary point of contact for system health, alerts, and performance issues, utilizing a range of monitoring tools and technologies. Technicians are responsible for maintaining the stability, security, and availability of client environments while supporting daily operational activities.

NetFabric is a rapidly growing enterprise Managed Services Provider based in the Oklahoma City area. We are seeking motivated, detail‑oriented team members eager to learn from experienced IT professionals and develop valuable hands‑on skills in a fast‑paced environment. This is an entry‑level to mid‑level role with strong opportunities for growth. 

About the Network Operations Center (NOC) 

The NOC is the central hub for monitoring and managing client networks and systems. Technicians track performance metrics, event logs, alerts, and alarms to assess system health and respond to issues. The team provides direct support to end‑user environments, resolves operational problems, and escalates complex incidents to senior engineers when necessary. The NOC plays a critical role in maintaining uptime, reliability, and service quality. 

Key Responsibilities 

Perform operational and administrative tasks to maintain systems at high performance and availability 

Monitor network components, devices, and systems using logs, alerts, and monitoring tools 

Troubleshoot and remediate issues affecting system health or performance 

Develop subject‑matter expertise in key NOC technologies, systems, or processes 

Assist in creating runbooks and standard operating procedures for Tier 1 staff 

Mentor junior technicians and act as an escalation point for complex issues or outages 

Ensure timely communication and documentation of incidents and resolutions 

Required Qualifications 

Ability to identify opportunities for process improvement 

Demonstrated ownership, accountability, and leadership through action 

Strong problem‑solving and analytical skills 

Solid communication skills and the ability to work in a fast‑paced environment 

Preferred Skills 

At least 2-5 years practical experience providing support and management of critical infrastructure and systems 

Relevant technical certifications such as CompTIA A+, Network+, or equivalent experience 

Relevant intermediate technical certifications such as CCNA, JNCIA, JNCIS, MCSE, etc., or equivalent experience 

Commitment to professionalism and integrity 

Curious, capable, and eager to learn 

Strong desire for continual improvement and technical growth 

Additional Details 

This is a full‑time, on‑site position at our Oklahoma City offices 

Local candidates preferred; relocation assistance is not provided 

NetFabric offers reimbursement for qualifying exam costs if a passing score is achieved, as well as additional financial incentives for certification completion 

NetFabric is an Equal Opportunity Employer