Volunteer Manager

y oJob title: Volunteer Manager

Reports to: Director of Philanthropy

Location: Catholic Charities of Philadelphia

FLSA Status: Exempt

EEO Classification: Professionals

Job purpose

The Volunteer Manager plays a key role in advancing the mission of Catholic Charities of Philadelphia (CCoP) by developing, coordinating, and sustaining a comprehensive volunteer program that supports agency programs and services throughout the Greater Philadelphia region.

Reporting to the Director of Philanthropy, the Volunteer Manager is responsible for the full lifecycle of volunteer engagement, including recruitment, onboarding, placement, training, support, recognition, and exit. This position partners closely with program leadership and staff across ministries to assess volunteer needs, create meaningful and mission-aligned volunteer opportunities, and ensure volunteers are equipped to serve safely, effectively, and respectfully.

The Volunteer Manager contributes to strengthening community engagement, extending organizational capacity, and fostering a positive and rewarding volunteer experience rooted in the values and social teachings of the Catholic Church.

Duties and responsibilities

Volunteer Program Management

• Manage the recruitment, screening, onboarding, placement, and orientation of volunteers to meet programmatic needs across Catholic Charities ministries.
• Collaborate with program leadership to conduct ongoing assessments of volunteer needs, required skill sets, and appropriate levels of volunteer staffing.
• Partner with Human Resources to coordinate required volunteer documentation, screening, and background checks, and onboarding tracking in compliance with organizational policies and applicable regulations.
• Maintain accurate and confidential volunteer records, data, and required documentation in accordance with organizational policies and applicable regulations.
• Coordinate with appropriate staff to ensure volunteers receive role-specific training and are prepared to perform their duties safely and effectively.
• Support program leaders and supervisors in addressing volunteer performance issues, concerns, or conflicts, providing guidance and best practices as needed.
• Facilitate volunteer exits and dismissals in a professional, respectful, and documented manner when appropriate.
• Administer volunteer program expenditures in alignment with the approved budget.
• Track and report volunteer engagement data, metrics, and trends to support internal planning, evaluation, and reporting.

Volunteer Program Development

• Develop, implement, and continuously improve the organization’s volunteer program structure, policies, procedures, and operating practices.
• Promote volunteer opportunities and the mission of CCoP through partnerships, referral networks, and community outreach efforts.
• Collaborate with local parishes, faith communities, and Catholic networks to expand volunteer engagement aligned with the mission and values of Catholic Charities.
• Design and coordinate targeted volunteer initiatives, trainings, or engagement efforts to enhance volunteer effectiveness and impact.
• Educate and support staff and leadership on best practices for working with volunteers, including supervision, communication, and role clarity.
• Identify and elevate meaningful volunteer stories and impact narratives for internal and external sharing in collaboration with Philanthropy and Marketing teams.
• Conduct ongoing evaluation of the volunteer program and recommend improvements to enhance effectiveness, engagement, and alignment with organizational goals.

Volunteer Care and Engagement

• Ensure volunteer roles provide meaningful, respectful, and satisfying service experiences aligned with Catholic Charities’ mission and values.
• Maintain regular, clear, and timely communication with volunteers regarding organizational updates, opportunities, and expectations.
• Build positive relationships with volunteers through ongoing engagement, responsiveness, and support.
• Develop, administer, and analyze an annual volunteer satisfaction survey; compile findings and provide recommendations to the Director of Philanthropy.
• Plan and implement formal and informal volunteer recognition initiatives to acknowledge contributions and express appreciation.
• Provide program leadership with information to support individualized volunteer care and recognition, including service milestones, anniversaries, and significant personal moments when appropriate.

Organizational Responsibilities

• Treat all colleagues, volunteers, program participants, and community partners with dignity and respect.
• Attend meetings, trainings, and events as required to support collaboration, communication, and professional development.
• Travel locally throughout the five-county Philadelphia region to support volunteer engagement as needed.
• Perform other related duties as assigned.

Qualifications

Education and Experience

• Bachelor’s degree preferred in Nonprofit Management, Human Services, Communications, or a related field, or equivalent professional experience.
• Experience in volunteer management, community engagement, customer service, or nonprofit program administration required.
• Experience working in a Catholic or faith-based organization is preferred.
   

Knowledge, Skills, and Abilities

• Strong commitment to the mission and values of CCoP and an understanding of Catholic Church teaching.
• Working knowledge of best practices and emerging trends in volunteer management and engagement.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Excellent oral, written, and interpersonal communication skills, with the ability to motivate and engage individuals from diverse backgrounds.
• Ability to exercise sound judgment, discretion, and discernment when handling sensitive volunteer and organizational matters.
• Demonstrated ability to work independently while fostering collaboration across departments and programs.
• Strong problem-solving skills with the ability to adapt to changing circumstances and identify creative solutions.
• Proficiency with Microsoft Office Suite; experience with volunteer management or data tracking systems preferred.

Working Conditions

• Primarily office-based with regular local travel to program sites, meetings, and volunteer engagements.
• Occasional evening or weekend hours may be required to support volunteer activities or organizational needs.
• Requires the ability to sit, stand, and work on a computer for extended periods of time.
• Must be able to lift up to 25 lbs. occasionally and perform duties in a variety of physical and environmental conditions. 

Catholic Charities of Philadelphia is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regards to race, color, religion, age, sex, national origin, disability, or protected veteran status. 

To apply on our website, please click: https://secure7.saashr.com/ta/6211850.careers?ShowJob=587726740