You are viewing a preview of this job. Log in or register to view more details about this job.

Visitor Experience Manager

Children's Museum of Fond du Lac
Email

PRIMARY PURPOSE  

The Visitor Experience and Events Manager (VEM) plays a vital role in ensuring a welcoming, engaging, and educational environment for all guests. This position oversees daily welcome desk operations, manages the scheduling and supervision of high school student assistants, and develops family-focused museum events that enhance the visitor experience. The ideal candidate is enthusiastic about working with children and families, organized, creative, and committed to fostering a positive and inclusive museum culture. As a member of the staff leadership team, the VEM plays a key role in ensuring the delivery of high-quality museum experiences that align with CMFDL’s mission, vision, and core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

 

  • Manages welcome desk operations, including greeting visitors, answering questions, processing admissions and memberships, and ensuring smooth entry procedures.
  • Gathers and analyzes visitor feedback and ensures appropriate response and improvements to enhance the visitor experience.
  • Leads hiring, training and retention of training of all visitor experience team members while fostering a supportive learning and work environment.
  • Oversee and execute exhibit maintenance and cleaning tasks.
  • Plays a critical role in planning for new exhibit and gallery spaces 
  • Ensure compliance with museum safety, accessibility, and inclusion standards.
  • Plan family-friendly events that align with the museum’s mission, values and strategic goals:
    • Ensure effective practices that engage appropriate CMFDL staff, volunteers and contractors.
    • Manage all event logistics, including scheduling, acquisition of supplies, staffing, volunteer coordination and communication with event partners and participants.
    • Support marketing, communication and promotion efforts by providing event information in a timely manner for brochures, flyers, on-line, socials, press releases, radio interviews, etc.
  • Manage the process for photo collection and storage, in a manner that supports sharing museum experiences.
  • Serve as co-champion (along with Membership and Communications Manager) for the museum’s management software to ensure accurate collection of visitor data and program participation.
  • Serve as a positive ambassador of CMFDL and reinforces a positive museum culture.
  • Leads organization culture activities and team bonding strategies including acquisition of logo wear for staff
  • Other duties as assigned
  • Supports 3 main functional areas: programs (80%), fundraising (10%) and general (10%)

     


 

EDUCATION and/or EXPERIENCE

  • Associate’s or Bachelor’s degree in education, hospitality, recreation, museum studies, or related field preferred; equivalent experience will be considered.
  • Experience in event planning, customer service, or educational programming, preferably in a cultural, recreational, or nonprofit setting.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Excellent interpersonal and communication skills, with the ability to engage children, families, and community members.
  • Supervisory or leadership experience with youth or volunteers is a plus.
  • Proficiency with Google Suite and Canva and comfort with point-of-sale or scheduling software.
  • Availability to work Saturdays (at least 3 per month) and some evenings for special events.

     

PHYSICAL DEMANDS   

This role requires standing for extended periods, occasional lifting (up to 25 lbs.), and working in an active, child-centered environment. Flexibility and adaptability are essential.