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Technical Service Consultant

DivIHN Integration, Inc.
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For further inquiries regarding the following opportunity, please contact our Talent Specialist, Deepak at (224) 507-1279 or Lavanya at (224) 369-0873

Title: Technical Service Consultant - Diesel & Dealer Support
Duration: 12 Months
Location: Lisle or Woodridge IL for initial training, will be 100% remote thereafter

 

Description:
This consultant is a technical expert that assists the dealer technician with vehicle repairs.
Working with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic forms.
Diesel experience is a MUST.
Customer Service is of the highest importance
Extensive experience as an end user and customer support is needed for this role.
Up to 10% travel might be required and will be reimbursed by client.
This position will support our dealer network by assisting dealers in vehicle repairs via case files.
We handle all aspects of the vehicle minus the motor.
We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations.
25,000 casefiles were supported in 2025 and 14,000 phone calls were handled by our team.
This position supports International Dealer Technicians and Body Builders.
Responsibilities include but are not limited to;
Tech Services support members support international dealers and body builders provide repair and diagnostic support
Provide publications feedback to our publication's teams
Escalate trending failure modes to Service Engineering
Future travel to dealer locations is a possibility
Basic Requirements
Bachelor's degree
At least 2 years of field service engineering, automotive service or truck service experience (OR)
At least 4 years of field service engineering, automotive service or truck service experience
Additional Requirements
Qualified candidates, excluding current client employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Client does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills
MS Office
Excellent written and verbal communication skills
Class 8 Truck experience
Critical thinking and problem solving