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Mid-Level Customer Service Representative

OM
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OM Seating is a vibrant, warm, design-forward manufacturer of office seating. As part of our Customer service team, our Mid-Level Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer experience on our products.

Are you a focused, driven, and roll-up-your-sleeves person who is looking to be part of a team? We want you!

Under this role you will:

  • Be responsible for processing and entering purchase orders and accurately. This may include entering Federal/State contract purchase orders when necessary,
  • Provide quotes to our customers when requested,
  • Run necessary Order Entry reports as required,
  • Handle incoming customer service calls/emails as required,
  • Alert both IT and Manager with all system errors, pricing errors, engineering errors, etc. to avoid product holds on incoming orders,
  • Assist in parts, samples and warranty entries, literature fulfillment and other administrative duties to improve performance to the customer,
  • Clarify open issues such as pricing and missing/unclear order information,
  • Other duties as assigned.

 

Qualifications:

  • Strong Data Entry skills
  • Out-Side-The-Box thinking
  • Able to learn to use ERP system (i.e., our company computer software)
  • Detail-Oriented/Takes Initiative/Efficient
  • Strong People Skills
  • Must be able to type with speed and accuracy
  • Proficient in 10key for data entry
  • Demonstrated ability to work within teams & with different personalities
  • Must be punctual, with dependable transportation
  • Ability to multi-task in a fast-paced environment
  • High degree of follow-through

 

Requirements:

  • High School Diploma; Experience may be substituted for education
  • Minimum of 3-5 years’ work experience in data entry
  • Excellent Written/Verbal Skills
  • Experienced with MS Office, especially with Excel, Word and Outlook

 

Details:

  • Job Type: Full Time (40+ hours a week)
  • One location: Ontario, CA
  • Typical workday: 8:30a to 5:00p, M-F
  • Pay Rate $20.00 – $23.00 Compensation may vary commensurate with experience.

 

Benefits:

  • Medical/Dental/Vision Insurance
  • 401k
  • 401k Matching
  • Sick Leave
  • Vacation time
  • Paid Holidays