Technical Support Engineer

We are looking for a highly effective, highly motivated and experienced Field Service Engineer to join our team. This engineer shall support the achievement of business objective by offering technical services to our customers before, during and after the installation. The candidate should have related field and comprehensive knowledge about video display system, control room, conference room and broadcasting video wall, and have good communication skill.We also welcome applications from fresh graduates with a background in electrical or mechanical engineering.

Our designing and manufacturing headquarters company Shenzhen AOTO ELECTRONICS CO., LTD is a public traded company located in Shenzhen, China, with over a billion RMB sales per year. It is a world leading LED display complete solution provider and top LED solution provider.

Job Responsibility:

-Provide great assistance to our customers

-Provide onsite installation and configuration support of LED display

-Provide support via remote desktop connections

-Provide on-site Demos or training support

-Availability to write technical instructions for customer

-Researching, diagnosing, troubleshooting, and identifying solutions to resolve technical issues

-Hand soldering pixels on LED tiles

-Availability to work overtime or travel during some peak seasons

Requirements:

-Good English Communication

-Good understanding of LED screen related systems and products

-Good problem-solving and communication skills

-Ability to multi-task and meet deadlines given

-Availability to work overtime during peak seasons

-Hands-on experience with electronic or mechnical equipment: at least 1 year

-Bachelor's in Engineering Degrees or similar experience

-Need field service experience or field project experience

-This position is more about on-site installation work, IT software work experience does not match this position,thank you for your attention.