ISP Field Technician

ISP Field Technician

Phoenix, Arizona

6-Month Contract to Hire

ABOUT THE ROLE

We are presently hiring for ISP (Inside Plant) Field Technician for a leading fiber optic network provider. As the organization rapidly expands its network across new data center markets, you will play a key role in supporting the activation of customer services, troubleshooting network outages, maintaining patch panels, and documenting field activities across designated sites. This hybrid role is primarily field-based, with one remote/home office day per week for reporting and administrative tasks. You will collaborate closely with internal teams, third-party contractors, and site technicians to ensure reliable network performance and seamless service delivery. On-call availability is required on a rotating basis, including evenings and weekends, and overtime-eligible hours apply for work beyond the standard schedule. 

WHAT YOU'LL DO

• Support the activation of customer services at data centers and other network sites across designated coverage areas
• Troubleshoot and diagnose network outages, identifying failed ports or equipment and executing appropriate remediation procedures
• Perform field walkouts at data centers and network sites, meeting with vendors, capturing photos, and collecting GPS coordinates for vaults and equipment
• Document all field activity accurately and prepare reports for upload to OneDrive and distribution to vendors, following established processes
• Work alongside third-party contractors and site technicians to coordinate construction, installation, and service activation activities
• Maintain patch panels and ensure proper cable management and labeling across assigned sites
• Cover designated east or west market areas and participate in an on-call rotation to support after-hours and weekend network issues
• Complete one remote/home office day per week for reporting, documentation, and administrative tasks
• Perform other duties as required to support network operations and expansion goals

WHAT YOU BRING

• 1+ years of hands-on experience in a data center, ISP, or telecommunications field technician role 
• Working knowledge of TDM, SONET, IP, and VoIP technologies and equipment
• Understanding of both physical and logical OSP concepts, including fiber plant connectivity and customer circuit activation
• Experience troubleshooting network outages, identifying failed components, and following proper replacement and escalation procedures

WHAT'S IN IT FOR YOU

• 6-month contract to hire opportunity with a leading fiber optic network provider at the forefront of a major data center expansion
• Weekly paychecks
• Medical, dental, and vision benefits
• Potential for permanent employment
• Overtime-eligible hours for work beyond the standard schedule