Release Services Case Manager

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.

Time-Limited Subsidies (TLS) are a critical component of Los Angeles County’s Continuum of Care permanent housing system. This program operates under a Housing First, low-barrier, Harm Reduction, and Progressive Assistance model to support homeless individuals and families with complex needs in obtaining and stabilizing permanent housing.

Catholic Charities of Los Angeles, Inc. is seeking a high-performing Release Services Case Manager with demonstrated experience providing intensive, high-touch case management to individuals and families impacted by substance use disorders and mental health conditions. This role requires advanced problem-solving skills, clinical awareness, and crisis intervention capacity to support housing stability.

Core Responsibilities

• Provide intensive, field-based and office-based case management to homeless individuals and families enrolled in the Time-Limited Subsidies program.
• Apply substance use disorder (SUD) service models and harm reduction principles to support participant engagement and housing retention.
• Demonstrate working knowledge of common mental health disorders (e.g., depression, anxiety, PTSD, bipolar disorder) and how they impact housing stability.
• Conduct ongoing risk assessments, safety planning, and crisis intervention related to behavioral health and housing instability.
• Utilize problem-solving and motivational engagement techniques to address barriers such as relapse risk, disengagement, non-compliance with lease terms, or crisis episodes.
• Develop, implement, and routinely update individualized housing stabilization and retention plans.
• Adjust service intensity using Progressive Assistance based on participant acuity and risk level.
• Coordinate referrals and follow-up with behavioral health providers, substance use treatment programs, and community-based supports.
• Provide budgeting education, landlord mediation, lease compliance support, and appointment coordination.
• Maintain timely, accurate, and compliant HMIS and case file documentation in alignment with contract and funder requirements.
• Participate in case conferences, clinical consultations, and supervision.
• Uphold CCLA’s Mission, Vision, and values while maintaining professional boundaries and ethical practice.

Qualifications (Required)

• Bachelor’s degree in social work, psychology, human services, or a related field required; Master’s degree preferred.
• Minimum 3–5 years of experience providing intensive case management in homeless services, housing programs, or behavioral health settings.
• Required experience working with individuals experiencing substance use disorders, including familiarity with Harm Reduction, relapse prevention, and engagement strategies.
• Required working knowledge of mental health disorders and their functional impact on housing stability.
• Demonstrated ability to provide high-touch, problem-solving-oriented case management in high-acuity environments.
• Experience working with diverse populations, including individuals and families from African American, Latino, Asian, and other communities.
• Strong crisis intervention, de-escalation, and conflict-resolution skills.
• Knowledge of Housing First, Progressive Assistance, and Continuum of Care principles.
• Excellent documentation, organization, and time-management skills.
• Independent judgment, accountability, and initiative.
• Valid California Driver’s License (Class C), auto insurance, and willingness to travel.
• Ability to pass a drug screen and DOJ/FBI background check.

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

• Medical, Dental & Vision
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Supplemental Insurance (life, Accident, disability insurance, etc.)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 12 days per year
• Sick time – 10 days per year
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office 
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking