Esports Operations Coordinator

Key Traits & Qualifications

Strong leadership and communication skills; highly organized with attention to detail.

Comfortable managing both people and technical systems.

Creative and proactive mindset with the ability to operate independently.

Expectations for Success

Take full ownership of regional performance and maintain high standards across operations and programs.

Think critically and proactively solve problems with a balance of autonomy and accountability.

Deliver consistent, high-quality experiences that strengthen Metro’s brand and partnerships.

Core Responsibilities

1. Operations & Staff Leadership

• Schedule Ownership: Own staff scheduling, coverage, and shift management using Metro’s scheduling software.
• Logistics Management: Manage time-off requests, shift trades, and last-minute coverage needs.
• Operational Continuity: Step in to cover shifts personally when necessary to maintain uninterrupted operations.
• Team Development: Onboard, train, and manage staff performance; enforce cleanliness, customer service standards, and operational expectations.
• Accountability: Address performance issues and lead difficult conversations when needed.

2. Facility & Equipment Oversight

• Lounge Standards: Ensure all locations are clean, organized, and operating at a high standard.
• Technical Monitoring: Track and report technical or operational issues immediately.
• Asset Readiness: Coordinate maintenance, updates, and equipment readiness across all venues.

3. Program Planning & Development

• Curriculum Design: Develop and maintain program documentation, curriculum, and schedules.
• Instructional Design: Build and refine lesson plans, activities, and skill progressions for esports and STEM programs.
• Preparation: Prepare all program materials, accounts, and equipment in advance.
• Quality Improvement: Continuously improve program content based on feedback and outcomes.

4. Program Coordination & Execution

• Staff Logistics: Coordinate instructors, schedules, and program logistics to ensure full preparation prior to launch.
• On-Site Leadership: Be present for key program launches and onboarding of new instructors; lead programs personally when needed.
• Event Management: Plan and execute weekly and monthly events; support all phases of success including planning, promotion, execution, and follow-up.

5. Experience & Engagement Strategy

• Engagement Design: Design and implement new strategies during open hours to drive participation and repeat visits.
• Growth Initiatives: Create activities and experiences that improve foot traffic, retention, and community engagement.
• Innovation: Pilot new ideas and iterate based on performance and feedback.

6. Reporting & Continuous Improvement

• Performance Tracking: Track attendance, registrations, and program performance metrics.
• Feedback Loops: Collect and analyze feedback from participants, staff, and partners.
• Optimization: Identify cost-effective improvements across operations and programs.
• Leadership Reporting: Report progress, risks, and insights to leadership regularly.

7. Collaboration & Partner Engagement

• Stakeholder Liaison: Act as a key liaison between staff, leadership, and external partners.
• Strategic Participation: Participate in leadership meetings and occasional partner meetings.
• Outreach: Support community engagement efforts, local partnerships, and outreach initiatives.
• Alignment: Ensure all work aligns with Metro Esports’ standards and partner expectations.

Compensation & Time Commitment

Flat Leadership Fee: $400 per week

Open-Hours Facility Operator Shifts: ~$15/hour

Expected Hours: 30–40 hours per week (Varies based on operational needs and events).

Flexibility: A mix of on-site and off-site responsibilities.

Requirements: Reliable transportation, background check, and a genuine passion for the Metro Esports mission.