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BDSUS Workforce Administrative Support - British Embassy Washington

British Embassy
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The British Defence Staff United States (BDSUS) Workforce Administrative Support role sits within the BDSUS Civilian Workforce team at the British Embassy in Washington. The post holder acts as a key in the delivery of high-quality workforce advice and services across BDSUS and the wider United States network.

 

Working closely with the Workforce Lead, and in partnership with Foreign, Commonwealth and Development Office Human Resources colleagues and United States Network teams, the role builds and sustains strong collaborative relationships to ensure consistent, professional, and people focused support. Positioned at the heart of the Workforce team, the role contributes directly to a visible, proactive, and responsive service that meets organisational needs.

 

The Workforce Administrative Support role will provide essential administrative, coordination, and operational support to the BDSUS workforce function, contributing to the delivery of high-quality people services for Country Based Staff (CBS) and UK-Based Staff.

 

The role ensures smooth workflow, accurate record keeping, efficient casework support, and strong communication across teams within the United States Network. This is a key enabling role that helps maintain effective HR processes and supports the wider workforce team in delivering a consistent, people focused service.

 

This is an excellent opportunity for a motivated individual to contribute meaningfully to people operations within a dynamic international environment, while developing valuable professional experience and networks.

 

Roles and responsibilities

Workforce Administration & Casework Support

  • Provide administrative support across a range of CBS workforce activities, ensuring accurate and timely completion of tasks.
  • Support the Civil Secretary with people related casework by managing documentation, scheduling meetings, preparing case files, and maintaining clear, confidential records.
  • Track case progress, deadlines, and required follow up actions, escalating issues when needed.

 

Policy, Process & HR Coordination

  • Assist with the interpretation and application of HR policies by gathering information, preparing summaries, and supporting communication to managers and staff.
  • Maintain and update workforce guidance documents, templates, and tools to ensure consistency and ease of use across teams.
  • Support managers with routine queries, providing clear information or directing them to relevant HR colleagues.

 

Data Management & Recordkeeping

  • Maintain accurate and up-to-date workforce data, including employee records, casework logs, absence information, and contract documentation.
  • Ensure all information is handled confidentially and in compliance with FCDO data protection standards.
  • Produce routine reports, spreadsheets, and dashboards to support workforce planning and decision-making.

 

Recruitment, Onboarding & Exit Support

  • Coordinate logistics for CBS recruitment processes, including arranging interviews, preparing candidate packs, and maintaining recruitment trackers.
  • Support onboarding activities such as welcome communications, induction scheduling, and new starter documentation.
  • Assist with exit procedures, ensuring all paperwork, meetings, and offboarding requirements are completed correctly.

 

Meetings & Stakeholder Coordination

  • Arrange workforce related meetings, including case reviews, project discussions, and HR briefings.
  • Prepare agendas, take clear and accurate minutes, and track resulting action points.
  • Support communication between BDSUS, HR teams, and wider United States Network stakeholders, ensuring smooth information flow.

 

Project, Initiative & Improvement Support

  • Contribute to workforce initiatives by coordinating project tasks, preparing materials, and maintaining project plans.
  • Assist in identifying opportunities for administrative or process improvements and support implementation of changes.
  • Help promote a positive employee experience through effective organisation, communication, and support.

 

Essential qualifications, skills and experience

Communicating and Influencing

  • Communicates clearly and professionally, using appropriate language for the audience.
  • Listens actively to others and ensures understanding before responding.
  • Shares information in a timely and helpful manner to support team tasks and decision making.
  • Builds positive working relationships through polite, respectful, and effective communication.
  • Presents information in a structured, accurate, and accessible way, both verbally and in writing.

 

Delivering at Pace

  • Manages time effectively, organising work to meet agreed deadlines.
  • Handles routine tasks reliably and consistently, following agreed processes.
  • Responds positively to changing priorities and remains focused on delivering quality work.
  • Takes responsibility for completing tasks, seeking help when needed to avoid delays.
  • Maintains attention to detail while working efficiently in a busy environment.

 

Managing a Quality Service

  • Provides a friendly, professional service to colleagues and stakeholders.
  • Follows established procedures accurately to ensure consistency and reliability.
  • Takes pride in delivering work to a high standard and checks own work for accuracy.
  • Identifies when something isn’t working effectively and raises suggestions for improvement.
  • Keeps records and information up to date, ensuring accuracy and confidentiality.

 

  • Computer-literate and proficient with IT and Microsoft applications.
  • Familiarity with database and data management.
  • Excellent customer service skills.
  • Team player.
  • Legal status to live and work in the US in your own right, from time of application. Please note this role is ineligible for visa sponsorship.
  • Due to security constraints, must hold a passport from the following list of countries: US, UK, Australia, Canada, or NZ.

 

Desirable qualifications, skills and experience

  • Experience working in an HR or administrative support environment.
  • Proficiency with HR software (e.g., ADP).
  • Knowledge of workforce or people processes (e.g., recruitment, record keeping, basic casework).
  • Understanding of FCDO HR policies or CBS employment frameworks (or willingness to learn).
  • Experience in data management and producing reports.

 

Other benefits and conditions of employment

All selected candidates are subject to background checks and will require a security clearance prior to starting work.

 

Eligibility

You must have the right to live and work in the US in order to take up this role, whether in your own right or as a dependant, and be able to demonstrate that when required. If you are not a US citizen, dual US citizen or US Permanent Resident, it is your responsibility check your eligibility to work for a foreign government in the United States, and specifically to work in this role at this location, and provide proof of your eligibility via an Employment Authorisation Document or other relevant document when required. The UK Government does not routinely sponsor work visas; the job advertisement will state clearly whether sponsorship is available.

 

You may refer to our website for additional information: https://www.gov.uk/guidance/living-in-the-usa.

 

Core Hours/Hybrid Working

While many jobs in the US Network are able to offer flexibility in terms of working hours, core business hours are 09:30 to 15:00 (in the local time zone) Monday through Friday.

 

Employees will be expected to work from office full-time during the first 90 days of employment. After this time employees may work from home no more than 40% of the working week, subject to operational needs.

 

All working hours and hybrid working are position specific and subject to change at any time, without notice. If you have any questions, please address them with the hiring manager.

 

Learning and Development

The British Embassy and its US Network is committed to all employee’s ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communicating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).

 

The UK Government operating in the US offers a substantial benefits package including generous leave, a choice of medical insurance, 401(k) matching up to 7%, extensive learning opportunities and a great work/life balance.

 

The deadline for applications is 23:55 EDT on 24 May 2026.

 

Job Category

Other British Government Departments (Partners across Government, including UK Visas)

 

Job Subcategory

MOD (Ministry of Defence)

 

Required behaviours

Communicating and Influencing, Making Effective Decisions, Managing a Quality Service, Working Together

 

Grade

Administrative Officer (AO)

 

Type of Position

Full-time, Permanent

 

Working hours per week

40

 

Region

Americas, Caribbean & Overseas Territories

 

Country/Territory

United States

 

Location (City)

Washington

 

Type of Post

British Embassy

 

Number of vacancies

1

 

Salary

USD $26.56 hourly

 

Start Date

13 July 2026