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Position Overview

The National STEM Honor Society™ is seeking a highly organized, professional, and motivated Strategic Assistant for Member Care & Executive Support to help strengthen member engagement, internal communication, and executive-level coordination.

This role supports both the Member Care Department and the Executive Team by helping track member needs, organize follow-up tasks, maintain clear records, assist with communication, and support projects that improve the experience of NSTEM chapters, members, schools, and partners.

The ideal candidate is detail-oriented, dependable, comfortable working with leadership, and interested in education, STEM, nonprofit/public benefit work, customer care, operations, or organizational strategy.

Key Responsibilities

Member Care Support

  • Assist with organizing and tracking member, chapter, and school communications.
  • Help maintain clear notes and records after member interactions.
  • Support the development of member care systems, including customer health tracking, follow-up lists, and engagement reports.
  • Help identify member needs, concerns, and opportunities for better support.
  • Assist with organizing chapter information so leadership can better understand each school’s history, needs, and engagement level.
  • Support efforts to improve member satisfaction, retention, and long-term chapter engagement.

Executive Team Support

  • Assist executive team members with strategic follow-up, task tracking, and project coordination.
  • Help prepare summaries, reports, meeting notes, and action items.
  • Support communication between departments when needed.
  • Assist with organizing leadership priorities, deadlines, and project updates.
  • Help ensure important information is documented clearly and shared with the appropriate team members.
  • Provide support on special projects connected to organizational growth, member engagement, partnerships, or internal operations.

Communication & Organization

  • Draft professional emails, updates, and internal messages when needed.
  • Maintain organized files, notes, trackers, and reports.
  • Follow up on assigned tasks in a timely and professional manner.
  • Communicate respectfully and clearly with interns, directors, members, and executive leadership.
  • Help create structure where processes need improvement.

Qualifications

  • Strong written and verbal communication skills.
  • Excellent organization and attention to detail.
  • Ability to maintain professionalism when working with leadership and external members.
  • Reliable, proactive, and able to follow through on tasks.
  • Comfortable using Google Workspace, email, spreadsheets, and shared documents.
  • Ability to handle information responsibly and with discretion.
  • Interest in STEM education, student leadership, member engagement, business operations, or nonprofit/public benefit organizations.

Preferred Skills

  • Experience with customer service, member support, administration, operations, or project coordination.
  • Experience creating reports, trackers, or summaries.
  • Interest in data-informed decision-making and organizational improvement.
  • Ability to identify problems and suggest practical solutions.
  • Leadership experience in school, volunteer work, internships, or previous roles.

Ideal Candidate

The ideal candidate is someone who does not just complete tasks, but also thinks strategically about how systems can be improved. This person should be able to notice gaps, organize information, communicate clearly, and help NSTEM provide a stronger experience for its members and chapters.

Time Commitment

Flexible, based on department needs and candidate availability. The role may include weekly meetings, project updates, and independent work.

What You Will Gain

  • Experience working directly with an executive team.
  • Exposure to member care, organizational strategy, and leadership operations.
  • Opportunities to contribute to systems that support schools, students, and STEM leaders.
  • Practical experience in communication, project coordination, reporting, and customer/member engagement.
  • Professional development and leadership experience within a growing national organization.

About NSTEM

The National STEM Honor Society™ recognizes and supports student excellence in science, technology, engineering, and mathematics from Pre-K to Career™. NSTEM works with schools, educators, students, and partners to promote STEM achievement, leadership, and lifelong engagement.