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Campground Assistant

Hillcrest Acres RV Park
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About Hillcrest Acres RV Park

Hillcrest Acres is one of the Bismarck/Mandan area’s oldest privately owned RV parks. We are seasonally open from mid-March through mid-November, weather permitting. We cater to daily, weekly, and monthly guests traveling for vacation, recreation, or work in the area.

Hillcrest Acres is committed to providing a clean, safe, friendly, and welcoming environment for all guests and visitors.

 

Position Summary

This seasonal position is responsible for assisting with daily campground operations including guest registration, front desk duties, reservations, housekeeping, groundskeeping, light gardening, and general campground maintenance.

This role is ideal for someone who enjoys working both indoors and outdoors, interacting with guests, and helping maintain a clean and welcoming campground environment. The position offers flexible scheduling and can be an excellent fit for someone looking for supplemental income, evening work, weekend hours, or a second job during the camping season.

The Campground Assistant reports directly to the Site Supervisor and Owner. Part-time and full-time seasonal opportunities are available, with up to 40 hours per week depending on scheduling needs. Typical operating hours are between 9:00 AM and 8:00 PM, including weekends and holidays as needed.

 

DUTIES & RESPONSIBILITIES

Guest Services & Front Desk Operations

  • Provide superior guest service over the telephone, by email, and in person by being enthusiastic, attentive, friendly, and helpful
  • Answer phones and assist guests with reservations, registrations, check-ins, and check-outs
  • Inform guests of campground amenities, area activities, tourist attractions, park rules, and pertinent weather information
  • Positively greet all guests with a smile, professional appearance, and positive attitude
  • Respond to guest questions, issues, and concerns with professionalism and respect
  • Follow all procedures regarding registrations, reservations, cancellations, and refunds
  • Process payments and maintain accurate reservation and guest records
  • Properly use reservation software, cash register, credit card equipment, phones, and office systems
  • Monitor campground occupancy and communicate site availability

Cleaning & Housekeeping

  • Handle daily, weekly, and monthly cleaning assignments as directed by management
  • Clean and maintain bathhouses, restrooms, laundry facilities, office areas, and common spaces
  • Restock restroom and cleaning supplies as needed
  • Empty trash receptacles and maintain cleanliness throughout the campground
  • Ensure campsites and public areas remain neat, clean, and presentable

Groundskeeping & Outdoor Maintenance

  • Routine inspection of vacated campsites including picking up trash, litter, branches, and emptying fire pits
  • Water and care for flowers, planters, and landscaped areas
  • Assist with mowing, weed eating, spraying weeds, and general groundskeeping tasks
  • Assist with maintenance and appearance of playgrounds, kiosk areas, roads, and walking areas
  • Help maintain a clean and safe outdoor environment for guests

Light Maintenance

  • Perform routine cleaning and light maintenance duties throughout the campground
  • Assist with painting, replacing fixtures, and basic upkeep projects
  • Monitor facilities and report larger maintenance issues to management
  • Safely operate cleaning equipment, lawn equipment, tools, and maintenance equipment
  • Follow all safety procedures regarding equipment, tools, chemicals, and cleaning supplies

 

MINIMUM QUALIFICATIONS

  • Must be at least 16 years of age
  • Ability to speak and understand English fluently
  • Ability to work days, evenings, weekends, and holidays
  • Strong customer service and communication skills
  • Ability to communicate clearly and professionally in person, by phone, email, or text
  • Comfortable working with people of all ages, backgrounds, and personalities
  • Ability to multi-task and stay organized in a fast-paced environment
  • Ability to work independently and follow directions with limited supervision
  • Basic computer skills and ability to learn campground reservation software and office programs
  • General office experience preferred
  • Groundskeeping, housekeeping, hospitality, or maintenance experience is helpful but not required
  • Ability to maintain confidentiality
  • Must possess and maintain a valid driver's license
  • First Aid and CPR certification are highly desired
  • Successful completion of a background investigation may be required

 

PHYSICAL REQUIREMENTS

  • Must be able to lift up to 50 pounds
  • Lift and carry 25 pounds occasionally and 10 pounds regularly
  • Ability to stand and walk for extended periods of time
  • Ability to bend, stoop, kneel, crouch, climb, push, and pull
  • Ability to work outdoors in varying weather conditions
  • Ability to safely use hands and fingers to handle tools, equipment, and cleaning supplies
  • Ability to respond to phone calls, provide directions, and use computer systems throughout the workday

 

WHAT SUCCESS LOOKS LIKE

A successful Campground Assistant helps create a clean, safe, organized, and welcoming experience for every guest. Successful employees take initiative, work well independently and with others, maintain a positive attitude, and help ensure campground operations run smoothly each day.

 

BENEFITS MAY INCLUDE

  • Flexible seasonal scheduling
  • Outdoor work environment
  • Team-oriented atmosphere
  • Opportunity for returning seasonal employment
  • RV site accommodations may be available depending on position and availability

 

HOW TO APPLY

Interested candidates are encouraged to apply directly with Hillcrest Acres RV Park.

Applicants may apply by:

  • Calling the office
  • Emailing a resume and brief work history
  • Stopping in to complete an application in person

Please include:

  • Your availability
  • Desired part-time or full-time status
  • Any experience in customer service, cleaning, groundskeeping, maintenance, hospitality, or campground operations

Hillcrest Acres RV Park is looking for dependable, hardworking individuals who enjoy working with people and take pride in maintaining a clean and welcoming environment for guests.

 

EQUAL OPPORTUNITY EMPLOYER

Hillcrest Acres RV Park is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. This includes discrimination on the basis of race, religion, color, national origin, ancestry, gender, gender identity, age, sexual orientation, disability, veteran status, or any other protected status.

The statements contained herein reflect the general details necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as needed, including work in other functional areas to cover absences, relieve workload demands, or balance peak work periods.