Workplace Services Coordinator II
Workplace Services Coordinator II – Lowell, MA
• Serve as the first point of contact for employees, visitors, and customers and provides a warm, professional greeting while directing individuals appropriately.
• Answer, screen, and route incoming phone calls in a courteous and efficient manner, ensuring accurate message handling and timely follow-up.
• Manage front desk operations to ensure a positive, welcoming, clean and organized workplace experience at all times.
• Monitor and maintain front-of-house areas to ensure spaces remain professional, organized, and guest-ready.
• Coordinate and book high-demand, large conference rooms, ensuring accurate setup and availability.
• Act as a building concierge by assisting employees and guests with general inquiries, wayfinding, meeting logistics, and workplace resources.
• Partner with internal teams such as Workplace Services, IT, and Security to support daily office operations and visitor needs.
• Create and manage digital lobby display signs to ensure they remain current and within brand guidelines.
• Update team SharePoint site, create Microsoft Forms or SignUp Genius pages as needed.
• Support Workplace Events team with reporting/data needs, quarterly.
• Manage p-card reconciliation for WPS Director and complete expense reports as needed.
• Support additional administrative and reception-related tasks as needed to ensure smooth and efficient workplace operations.
BASIC QUALIFICATIONS:
• Has at least two years of experience in a corporate environment
• Proficient with Microsoft Office programs (specifically Excel, Word, SharePoint and PowerPoint), tech savvy, and have experience in social collaboration, design tools
• Advanced interpersonal skills: able to manage multiple projects, solve problems, exhibit excellent organizational abilities, is a self-starter, and has strong attention to detail
PREFERRED QUALIFICATIONS:
• Degree in Communications, Events Management, Hospitality are a plus
• Highly personable and able to work well across various teams
• Highly resourceful team-player, with ability to pivot in order to be effective independently
• Demonstrate excellent verbal and written communication skills
• Demonstrated ability to achieve performance goals and meet deadlines in a fast-paced environment
Location: Lowell Office
Hours: 8:00 a.m. to 5:00 p.m.
40 hours per week; this is an in-office position