Associate Services Billing Specialist

The Associate, Services Billing Specialist will be responsible for timely billing and accounting for professional services and billable expenses based on fixed fee, time & materials, and other contractual terms. This is a full-time, permanent position located in our Corporate Headquarters office in Atlanta with a hybrid in-office schedule.

Key Responsibilities

Billing Operations & Accuracy

Review and adjust Professional Services projects in SuiteProjects Pro (OpenAir) based on contractual terms.

Generate and validate service-related invoices using Sage Intacct, Salesforce, and SuiteProjects Pro (OpenAir), ensuring data consistency across platforms.

Collaboration & Issue Resolution

Partner closely with the Professional Services team to stay informed on project status, contract terms, and client expectations.

Investigate and resolve client billing inquiries, implementing corrective actions and communicating outcomes effectively.

Reporting & Compliance

Prepare and deliver accurate monthly billing and revenue reports to management.

Review and account for revenue in accordance with ASC-606 guidelines.

Prepare month-end close tasks, reconciliations, and audit support during peak periods.

Ad Hoc

Respond to ad hoc requests with agility and attention to detail.

Qualifications & Skills

Education & Experience

Bachelor’s degree in Accounting, Finance, or a related field.

Recent graduate to three years experience in Accounting or Billing roles, preferably in a professional services or software environment.

Experience with Sage Intacct, Salesforce, and SuiteProjects (OpenAir), or similar accounting and project management tools is a plus.

Accountability

Dependable, punctual, and committed to meeting deadlines in a fast-paced environment.

High attention to detail with a strong focus on accuracy and process adherence.

Technical Proficiency

Familiarity with Microsoft Excel, including pivot tables, XLOOKUP, SUMIFS, and other analytical functions.

Strong working knowledge of Microsoft Outlook for managing emails, meetings, and tasks.

Communication & Collaboration

Clear and effective verbal and written communication skills.

Strong customer service orientation with a proactive approach to resolving inquiries and issues.

Problem Solving & Organization

Proactive and analytical mindset with a strong ability to identify and resolve issues.

Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines.