Revenue Cycle Manager

Company Overview

At CGA Holdings our referred in-home caregivers provide a range of services aimed at ensuring the comfort, safety and compassionate care of a family’s loved ones. Home care isn’t just tailored for aging seniors seeking care in the comfort of their homes; it’s also a valuable option for those recuperating from surgery, living with special needs, or managing chronic conditions. In-home caregivers can offer both short-term and long-term services, guaranteeing a family’s loved one’s comfort and well-being in the familiar surroundings of their own home, whether their needs call for support over a few months or several years.

Our administrative team plays a significant role in supporting our clients and caregivers. Being a Compassionate Expert is a team commitment with a dedication to delighting every client and to delivering services at the highest level of excellence possible. This position is critical to the growth goals of CGA and RCHH and our commitment to delighting clients every day.

Position Summary

Reporting to the CFO, the Revenue Cycle Manager is responsible for overseeing all aspects of the revenue cycle process, including billing, collections, contractor payroll, and verification of benefits for the Registries and for ReadyCare. This client-focused position ensures timely and accurate invoices, efficient collections, and proper payment processing for contracted caregivers. The Revenue Cycle Manager will collaborate with cross-functional teams to resolve billing issues, maintain compliance with relevant regulations, and implement best practices to optimize revenue cycle performance and support organizational growth. Monitors key performance indicators to produce accurate revenue cycle reports and analyses. Discerns patterns and provides actionable recommendations for improvement.

Key Responsibilities

· Oversee Revenue Cycle Processes – Manage all aspects of billing, collections, contractor payroll, and verification of benefits for the caregiver registry. Maintain quarterly and year-end employee and aide pay reports, tax filings

· Ensure Timely and Accurate Invoicing – Generate invoices promptly and verify their accuracy for contracted caregivers.

· Facilitate Efficient Collections – Implement procedures to maximize timely receipt of payments and reduce outstanding balances. Review AR aging reports regularly to optimize collections.

· Process Contractor Payroll – Ensure accurate and timely payment processing for contracted caregivers.

· Verify Benefits – Confirm eligibility and coverage for clients to ensure proper billing and reimbursement.

· Collaborate with Cross-Functional Teams – Work with InTake, operations, and accounting to resolve billing issues and improve revenue cycle operations.

· Maintain Compliance – Ensure adherence to all relevant regulations and standards for billing and collections. Support the annual audit process with data and documentation.

· Implement Best Practices – Identify and apply industry best practices to optimize revenue cycle performance and support organizational growth.

· Support Agency Operations – Coordinate closely with agency teams to ensure alignment between client billing, caregiver payroll, and agency service delivery. Assist in developing workflows that streamline communication and financial processes across both the finance and agency sides of the business.

· Generate Agency-Specific Reports – Prepare and analyze agency revenue cycle reports to identify trends and address operational challenges unique to agency-managed services. Present findings and recommendations to leadership to support agency growth and compliance.

· Enhance Agency Client Experience – Work collaboratively to resolve agency client billing inquiries and support seamless service delivery. Ensure agency clients receive timely, accurate information regarding their accounts and payments.

· Lead the Team – Manages staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Demonstrates a collaborative and innovative approach to supporting clients and the team.

Perform other duties and responsibilities as assigned.

Qualifications

Education & Experience:

· Bachelor’s degree in Accounting, Finance, or Business required

· Minimum 5 years of progressive experience in billing, insurance verification, finance with at least 1-2 years in a supervisory or managerial role

· Familiarity with revenue cycle management software and financial management platforms

Skills & Competencies:

· Proficiency in Electronic Medical Records (EMRs) and billing software systems

· Advanced skills in Microsoft Office Suite, including Excel, Word, and PowerPoint for data analysis and reporting

· Excellent leadership, communication, and negotiation skills

· Creative problem-solving skills, organized and detail oriented

· Flexible and able to multi-task, time management skills

· Team player, positive attitude, proactive and consistent follow through

· Capable of working independently and exercising discretion and independent judgment

Work Environment

· Positivity and a commitment to operational excellence, and a willingness to work cross-functionally is critical to ensure each client experiences “best in home care services” each day

· This position is designated as an in-person role.

EEO Statement

CareGivers of America is an Equal Opportunity Employer and Registry. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law. Employment decisions are based on qualifications, merit, and business needs.