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Technical Support Analyst

Professional Technology Integration, Inc.
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Position:  Technical Support Analyst (Ref: 18318)

Location:  Salem, VA USA, 24153

Salary:  $25.33/hr.

Duration:  1 Years 1 Months 23 Days - Contract

Openings:  1

Deadline:  05/15/2026

Description:

*** Candidates local to the Roanoke/Salem, VA area required
***100% ONSITE, NO exceptions
***MUST possess a valid driver's license and have a clear driving history

We are seeking a Technical Support Analyst who will primarily focus working with field staff with new technology and support of devices.

Roles and Responsibilities:
• Work with staff to be innovative with technology to perform daily job functions.
• Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams.
• Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
• Ability to communicate effectively verbally and in writing with individuals and groups.
• Experience working with help requesting tracking and reporting tools.
• Strong Customer Service skills that include a “customer first” attitude.
• Position is responsible for end user support.
• Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
• Troubleshoot hardware and software issues.

 

Required / Desired Skills

  • Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams Required - 5 Years
  • Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required - 5 Years
  • Ability to communicate effectively verbally and in writing with individuals and groups Required - 5 Years
  • Experience working with help desk request tracking and reporting tools Required - 5 Years
  • Strong Customer Service skills that include “customer first" attitude Required - 5 Years
  • Experience with creating training documentation. Required - 1 Years
  • Provide computer training for field staff Required - 1 Years
  • Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Required - 1 Years