Staff Development Coach

The Staff Development Coach (SDC) is a learning and development coordinator who delivers high quality, dynamic, development content to CADES employees, assesses employee competencies to ensure employee success and quality care of individuals served.  The SDC conducts new employee orientation, delivers skill-based curriculum, training per regulatory requirements, and leads and monitors annual recertification trainings. The SDC teaches, models, provides feedback and assesses the acquisition of employee skills and competencies across the organization. This position ensures that all CADES employees have the necessary training and skills and remain in regulatory compliance. 

DUTIES AND RESPONSIBILITIES:

• Deliver classroom based, didactic training and learning to new employees on a rotating schedule according to the new employee orientation schedule with tasks including, but not limited to, staff training and professional development activities with the goal of ensuring proper knowledge and skills for each role as well as providing input on preventative plans for mitigating risk and improving quality. 
• Present training and development programs using various modalities and formats including group discussion, lecture, simulations, hands-on learning, and videos.
• Facilitate new employee orientation; provide required annual recertification training to ensure regulatory compliance for staff members across the organization; conduct assessments of medication administration including observations of staff to ensure competence. 
• Provide an array of learning and development modalities to stakeholders including, but not limited to, classroom-based training, web-based training via learning management system, consultation, coaching, modeling and observation, discipline-specific meetings, group supervision, peer supervision, mentoring, and information sharing to ensure staff competency and compliance.
• Provide transitional training support to new employees within their first six (6) months to provide follow up, refreshers, practical application, and guidance to ensure employee success and skill acquisition; provide regular communication to direct supervisors and Human Resources regarding employee performance and compliance with training and skills building.
• Administer, score, and log results of qualification, learning assessment, and retention tests, schedule retraining or other appropriate actions for staff with insufficient scores.
• Facilitate delivery of training by reserving and setting up needed audiovisual equipment and training spaces, scheduling training times with attendees, preparing and distributing training aids such as handouts, and performing other training-related tasks.
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Maintain reference knowledge of current program regulations 2380 (Adult Day), 6400 (Residential), Chapter 4226 (Infant- Toddler), Chapter 59 (Approved Private School) methods, techniques, applications and technologies used for training applicable to the organization and its programs.
• In conjunction with the learning department staff and program leadership, conduct audits of staff training records, monitor training hours, run training report, and send to supervisors; track and monitor training compliance to ensure that employees complete all required training before the due dates.
• Maintain a library of effective training materials utilizing a variety of modalities, materials, print media, and videos; ensure the integrity and proper use and storage of items for employee development and training events.
• Uphold and role model professional behavior/activities related to the core values of respect, trust, and growth.
• Perform other duties as assigned.

Education/Experience/Skills Requirements

• High school diploma with relevant training and instructional design experience; bachelor’s degree in training and development with a concentration in adult education and learning preferred.
• Previous experience delivering training to adult learners and staff and demonstrated ability to develop and implement training plans related to program initiatives.
• Previous experience in a human services organization.
• Experience working with individuals living with multiple disabilities, including a strong understanding of the safety and communication support required for individuals with physical disabilities, preferred.
• Demonstrated strong presentation, effective communication, time management and organizational skills.
• Demonstrated understanding of instructional delivery and assessment.
• Excellent customer interaction, collaboration, facilitation, and written and verbal communication skills.
• Demonstrated ability to anticipate changes and/or identify issues and take appropriate and effective actions.
• Demonstrated ability to work in a fast-paced environment and effectively prioritize tasks.
• Demonstrated strong attention to detail.
• Demonstrated ability to work effectively as part of a team and recommend actions for continuous improvement.
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and PowerPoint.
• Knowledge of various computer applications and comfort working with databases and/or tracking software
• Must be able to perform and be certified to provide training in CPR, First Aid, and crisis intervention (Safe and Positive Approaches – Staff Effectiveness Training (SET), Safety Techniques, and Personal Emergency Interventions (PEI)).
• Must possess a current, valid driver's license in the state of residence, have a minimum of three (3) years of driving experience within the United States, and have an acceptable driving record, which will be assessed through a review of the Division of Motor Vehicles (DMV) record.
• Ability to attend meetings off-site as necessary. 
• Available to deliver evening and weekend training courses as needed and scheduled.