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Team Lead/Keyholder

Fawne
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WE ARE

District Candle Lab + Fawne blends craftsmanship, creativity, and hospitality into an interactive retail experience. Our candle bar and jewelry studio invite guests to create something personal in a warm, polished environment. We value consistency, innovation, and team accountability.

THE ROLE

The Team Lead supports store operations by opening and closing the store, supervising the sales floor, and ensuring smooth execution during shifts when managers are not present. This role requires strong reliability, attention to detail, and confidence in making basic operational decisions. Keyholders act as point-of-contact for staff during their shifts and uphold brand standards across both the candle bar and charm bar.

YOU ARE

Dependable, organized, proactive, and comfortable taking initiative. You model excellent customer service, reinforce store expectations, and keep the environment running smoothly even when things get busy. You hold high standards for accuracy, cleanliness, and guest engagement.

 

⭐CORE RESPONSIBILITIES

Shift Leadership & Team Support

  • Delegate tasks to associates and ensure workflow stays on track.
  • Coach team members in real time to maintain consistency and quality.
  • Address minor conflicts professionally and escalate larger issues to management.
  • Communicate shift updates and inventory observations clearly to the Store Manager.

Customer Experience

  • Guide guests through candle and jewelry experiences and support private events.
  • Resolve guest concerns with professionalism and keep managers informed of trends or repeat issues.
  • Uphold safety procedures related to hot wax, tools, fragrance oils, and interactive experiences.

Operations, Production & Merchandising

  • Assist with daily opening and closing procedures and ensure the store stays guest-ready at all times.
  • Maintain store cleanliness, visuals, and operational readiness.
  • Assist with candle production and ensure quality for private orders and restocks.
  • Support merchandising standards, seasonal resets, and product launch displays.
  • Conduct or support inventory counts for vessels, fragrances, wax, wicks, charms, chains, packaging, and supplies.
  • Upsell items and support promotional priorities.

Marketing Content

  • Take photos and short videos of merchandising, new products, and in-store activity to support marketing efforts.

 

⭐ROLE SCOPE & BOUNDARIES

REQUIREMENTS

Retail or hospitality experience; leadership potential; comfortable creating basic photo/video content.

ADDITIONAL RESPONSIBILITIES Tasks may shift as business needs evolve.

WE OFFER

  • $19/hour + TIPS
  • Your favorite candle or jewelry piece (any of our goods!) at an awesome discount
  • A team culture that supports each other and openness to listen to your ideas

WE ASK FOR

  • 30-35 hours/week
  • Availability to work evenings + weekends
  • Flexible availability + commitment to working holidays is a must
  • Experience in crafting is a plus
  • Experience in customer service preferred OR transferable skills