Pharmacy Aide Technician

PHARMACY AIDE / TECHNICIAN

RESPONSIBLE TO:  Supervising Pharmacist or Pharmacist

FUNCTION:

To be responsible for employee and residential prescriptions for the pharmacy, including billing procedures and monetary transactions.   To handle patient contact via telephone and in person in a professional and confidential manner.  To provide general organization of the pharmacy department following proper workflow and time management.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Must possess excellent interpersonal communication skills, flexibility, neatness and organizational skills; working knowledge of pharmacy procedures and medical terminology; must possess working knowledge of Medicaid, Medicare, and other third party insurance protocols and procedures; must be self-directed and motivated to complete daily assigned tasks; ability to work under pressure to meet demands of professional staff and/or patient; good time management skills; physical ability to stand for long periods of time; proficient computer skills; understanding of patient confidentiality.  Physical condition commensurate with the demands of the job.

MINIMUM QUALIFICATIONS:

Pharmacy Aide:

Associates degree; OR a High School Diploma or GED and two (2) years’ experience working in a medical, pharmacy, DME or related setting.  Valid driver’s license or equivalent accommodations required. 

Pharmacy Technician:

Associates degree; OR a High School Diploma or GED and two (2) years’ experience working in a medical, pharmacy, DME or related setting and possess pharmacy technician certification from a nationally accredited program.  NYS recognizes the Pharmacy Technician Certification Board (PTCB) or National Health Career Association (NHA).  Valid driver’s license or equivalent accommodations required. 

SPECIFIC DUTIES:

1.         Assists pharmacist in dispensing of prescriptions in accordance with guidelines issued by New York State Board of Pharmacy for unlicensed pharmacy personnel.  These duties include receiving written and electronically transmitted prescriptions, data entry and patient computer file maintenance, typing of prescription labels, retrieving proper medication from stock and returning items to stock in accordance with procedures within the Pharmacy Commitment to Quality Assurance Guidelines.

2.         To assist patients, in person and via telephone, in courteous and confidential manner.

3.         Collect the payment for prescriptions and other items and maintaining records as needed.  Responsible for daily bank deposit. 

4.         Assists in pharmacy billing procedures, including preparation of Medicaid, Medicare, and other third party payors and private billings.

5.         Maintains pharmacy inventory including the return of overstock product.  Places orders with vendors, to check in and put away all pharmaceutical and DME orders accurately and contacting vendors for adjustments when errors occur. 

6.         Assists in the removal of outdated merchandise from inventory and the return of this merchandise to a reverse distribution vendor for credit.

7.         Uses a unit-dose heat sealing system to package prescriptions.   

8.         Inventories and maintains all other pharmacy supplies as necessary, including labels, caps and vials, oral dosing syringes, ribbon and paper for the TCGRX unit.

9.         Prepares oral liquid dosing syringes by using a specialized pump for accuracy and ensures proper labeling.

10.       To operate and maintain the TCGRX Automatic Dispensing System for production of weekly medication orders for the ICF, IRA and Family Care distribution needs.  This includes specific guidelines for safety and accuracy using a bar code system for refilling canisters for dispensing.  To be skilled in the replacement of ribbon, cutting blade and paper as needed.  Maintenance also includes regular cleaning of the dispensing unit per manufacturer guidelines. 

11.       Maintain proper skills to use the medication bag correction software along with the supplemental light up tray software included in the TCGRX packaging unit.

12.       To secure delivery of medication orders and the proper return of delivery totes.

13.       Performs filing and recordkeeping duties as assigned.    

14.       Performs all other duties as requested by the Supervising Pharmacist or Pharmacist.

REQUIRED TOOLS:

1. Badge Access (Pharmacy)
2. E-mail (Internal)
3. THERAP
4. Training Management System
5. Pharmacy Software

Revised 1/94; 5/00; 6/09; 5/19; 3/22

       IDD Services

The Resource Center

Union Grade:

AHA

AH2

PTO

2

CFR:

390