Volunteer Services Manager

Volunteer Services Manager

Catholic Charities, Diocese of Covington

Covington, KY • Full-Time • Exempt

Catholic Charities is seeking a dynamic, highly organized Volunteer Services Manager to lead our volunteer program and support more than 700 dedicated volunteers who advance our mission across a wide range of programs and services.

This role is ideal for a relationship‑driven professional who excels at community engagement, communication, and building strong partnerships. You will oversee the full volunteer lifecycle—from recruitment and onboarding to training, scheduling, recognition, and retention—while cultivating a positive, mission‑centered volunteer culture.

Key Responsibilities

• Lead recruitment, screening, onboarding, and retention efforts for 700 volunteers.
• Foster a welcoming, mission‑aligned volunteer culture.
• Train the Parish Kitchen Manager on the volunteer application process.
• Supervise volunteer receptionists, including scheduling, coverage, training, and performance.
• Supervise the following volunteer roles:
  • Assistant to the Volunteer Services Manager
  • CASSBA Excel Database Administrator
  • Assistant to the CASSBA Excel Database Administrator
  • Cooking Team
  • Mailing Team
• Maintain volunteer schedules and ensure adequate coverage for events and programs.
• Manage volunteer records, hours, and compliance documentation in Volgistics.
• Prepare and report volunteer metrics for the leadership team and grant reporting.
• Develop and update volunteer position descriptions.
• Collaborate with Communications/Marketing to update website content and support social media related to volunteer engagement.
• Partner with the Donor & Volunteer Engagement Team and Marketing/Communications on the annual Volunteer Appreciation Dinner.
• Lead the IT/Logistics Committee for the annual CASSBA fundraiser, including recruiting and coordinating event volunteers.
• Coordinate in‑kind donation drives with the Donor & Volunteer Engagement Team and Parish Kitchen Manager.
• Support advisory board meal planning and other volunteer‑related activities.

Qualifications

• Bachelor’s degree in human services, business, nonprofit management, or a related field.
• 2–4 years of experience in volunteer management, program management, or equivalent experience.
• Exceptional communication, organization, and time‑management skills.
• Proficiency in Microsoft Office Suite.
• Experience with Volgistics or other volunteer databases is a plus.
• Ability to remain calm, composed, and solutions‑oriented under pressure.
• A mission‑driven mindset with heart, hustle, and passion.
• Comfortable using technology to streamline work and improve processes.
• Develop innovative strategies to attract and engage new volunteer populations.
• Ability to honor long‑time volunteers while supporting program growth and new recruitment.
• Understanding of volunteer and donor cultivation.
• A proactive problem‑solver who takes initiative and inspires others to join a meaningful cause.  
• Strong relationship‑building skills with diverse groups and community partners.

Why Join Us?

You’ll have the opportunity to shape a thriving volunteer program, engage a passionate community, and contribute to meaningful work that impacts lives across the region.

To Apply

Please submit your resume, cover letter, salary history, and at least three references to:

Shannon Braun sbraun@covingtoncharities.org

To learn more about Catholic Charities and view additional opportunities, visit: https://www.covingtoncharities.org/news-events/job-opportunities

Catholic Charities is an Equal Opportunity Employer.