Operations Representative

Key Responsibilities

Freight Operations & Execution

Support the coordination and execution of shipments from pickup through delivery

Monitor load progress and communicate updates, delays, or issues as needed

Assist in resolving service issues quickly and professionally

Systems & Process Management

Enter and update load details in internal systems (including Transport Pro)

Maintain accuracy across customer portals and tracking tools

Ensure all shipment documentation is complete and organized

Communication & Collaboration

Communicate with carriers, drivers, and internal teams to ensure smooth execution

Partner with Carrier Sales and Account Management to support customer needs

Provide timely, clear updates to all stakeholders

Carrier Sales Exposure & Development

Learn how to bid on spot freight and understand market pricing

Assist in sourcing and vetting carriers to cover loads

Gain exposure to rate negotiation and carrier relationship management

Develop knowledge of freight lanes, capacity, and market trends

Qualifications

High school diploma or equivalent required; associate’s degree preferred

Strong attention to detail and organizational skills

Ability to multitask in a fast-paced environment

Excellent written and verbal communication skills

Proficiency in Google Suite and 

Strong work ethic, dependability, and team-oriented mindset

Additional information

This role offers a clear path into Carrier Sales or Account Management, providing hands-on experience in both operational execution and revenue-driving activities within the business.