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IT Support Specialist

Com-Sec
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About Com-Sec

 

Com-Sec is a fast-growing cybersecurity, compliance, and IT services company supporting startups and growing businesses—primarily in healthcare and technology. We provide end-to-end services ranging from IT support and cloud management to security compliance, audits, and vCISO services.

We move fast, solve real problems, and value people who take ownership, think critically, and get things done.

 

Role Overview

This is a contract (hourly) position starting at ~25 hours per week, with the expectation to ramp quickly to full-time (40 hours/week) as the individual gets up to speed and takes ownership of responsibilities.

The role requires on-site support in Columbia, MD (2-3 days/week), with remote support on other days.

 

Responsibilities

  • Provide on-site support in Columbia 2-3 days per week, with remote support on other days for client teams
  • Troubleshoot hardware, software, networking, and connectivity issues
  • Set up, configure, and deploy laptops, desktops, phones, and peripherals
  • Manage user accounts, permissions, and access controls
  • Support and troubleshoot Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Exchange)
  • Manage and support devices through Microsoft Intune
  • Administer user identities and access via Microsoft Entra ID (Azure AD)
  • Assist with AWS and Azure cloud administration and troubleshooting
  • Support employee onboarding and offboarding
  • Maintain IT asset inventory and documentation
  • Assist with endpoint security, patching, and updates
  • Help enforce IT, security, and compliance best practices
  • Coordinate with vendors and escalate issues when needed

Nice to Have

  • Experience with SOC 2, HIPAA, ISO 27001, HITRUST
  • Experience with MDM, EDR, and endpoint security tools
  • Networking knowledge (VPN, DNS, DHCP, firewalls)
  • Experience with Google Workspace or Okta
  • Scripting/automation (PowerShell or Bash)
  • Exposure to audits, evidence collection, or security questionnaires

Requirements

  • 2+ years in IT Support, Help Desk, or Systems Administration
  • Strong Microsoft 365 troubleshooting experience (especially Outlook)
  • Hands-on with Microsoft Intune and Entra ID
  • Experience supporting AWS and/or Azure
  • Strong communication and customer service skills
  • Ability to prioritize and resolve issues quickly
  • Must be able to work on-site in Columbia, MD
  • Solid IT fundamentals and desktop support experience
  • Ability to manage multiple tasks in a fast-paced environment
  • Prior exposure to IT compliance/security is a plus
  • Associate’s or Bachelor’s degree preferred

Compensation & Structure

  • Hourly contract role
  • Starting at ~25 hours/week
  • Expected ramp to 40 hours/week quickly based on performance
  • Opportunity to convert to full-time depending on fit and business needs 
  • Rate ~20-30/hr based on experience