Student Assistant- Administrative Support - Hospital Fair Billing Program - Hybrid

The California Department of Health Care Access & Information (HCAI) is seeking to hire one student assistant. Under supervision of the Hospital Bill Complaint Branch Chief (Manager I), the Student Assistant is responsible for supporting the administrative functions and activities of the Hospital Fair Billing Program (HFBP) analysts. The Student Assistant will provide customer service to external stakeholders and maintain office processes and procedures in person and virtually. HFBP is responsible for ensuring that hospitals comply with the laws regarding health care debt and fair billing, as set forth at Article 1, Chapter 2.5, Part 2, Division 107 of the Health and Safety Code (Section 127400 et seq.), including requirements for hospital discount payment, charity care, and debt collection policies. In addition to reviewing submitted policies, HFBP receives patient complaints, conducts investigations, assesses penalties when warranted, pursues enforcement actions as necessary through the administrative hearing process, and administers an appeal process for administrative penalties.