Family Support Case Manager

Reports to: People & Mission Impact Director
Status: Full-Time
Compensation: $24–$26 per hour, depending on experience
Benefits: Health, dental, and vision insurance; discounted dependent care; lunch provided daily; paid holidays and paid time off
Location: 1050 W. 500 S., Salt Lake City, UT 84104

About Neighborhood House

Established in 1894, Neighborhood House is a nonprofit organization dedicated to enriching, empowering, and educating children, adults, and families through high-quality, affordable early education, adult day services, and comprehensive family support programs. We serve children from 15 months to 12 years old and adults aging in place, while partnering closely with families to remove barriers and strengthen long-term stability.

Our work is deeply rooted in relationship-building, cultural humility, and community connection.

Position Overview

The Family Support Case Manager plays a vital, relationship-centered role in supporting families enrolled in Neighborhood House programs. This position partners closely with predominantly Spanish-speaking families who are navigating economic hardship, housing instability, healthcare access, and other life challenges.

The Case Manager works alongside families to assess needs, develop individualized goals, connect to resources, and advocate for long-term stability and well-being. This role also collaborates extensively with internal program staff and external community partners to ensure families experience coordinated, respectful, and culturally responsive support.

Key Responsibilities

Family Support & Case Management

• Build trusting, strengths-based relationships with children, adults, and caregivers participating in Neighborhood House programs.
• Conduct holistic family needs assessments and collaborate with families to establish individualized action plans.
• Assist families with applications and navigation of public benefits and hardship assistance, including but not limited to childcare subsidies, Medicaid, CHIP, rental assistance, and other community supports.
• Support families in understanding program requirements and maintaining access to services during periods of financial or personal instability.
• Ensure consistent follow-up, documentation, and continuity of care.

Collaboration & Community Partnerships

• Work closely with internal program teams to coordinate services and support family success across departments.
• Develop, maintain, and manage partnerships with community organizations and service providers.
• Coordinate access to workshops, support groups, and on-site or community-based resources for families.
• Support family engagement activities such as Resource Wednesdays, Family Fun Nights, the Caring Closet, and the Cyber Center.

Documentation, Data & Compliance

• Maintain accurate, timely case notes and data within agency systems.
• Track outcomes, metrics, and required reports for program evaluation and continuous improvement.
• Ensure compliance with all applicable licensing, HIPAA, and accreditation requirements (training and support provided).

Qualifications

• Bachelor’s degree in Social Work, Human Services, or a closely related field required.
• Professional licensure (SSW or LCSW) preferred but not required.
• Minimum of two (2) years of experience providing case management or family support services.
• Spanish fluency required (written and verbal); the majority of clients are Spanish-speaking.
• Strong knowledge of local community resources and the ability to build effective service partnerships.
• Excellent communication, organization, and documentation skills.
• Ability to manage multiple priorities while maintaining strong attention to detail.
• Comfort using databases, spreadsheets, and basic reporting tools.
• Ability to work occasional evenings or weekends to meet family and program needs.
• Must pass a background check and drug screening.

Why Work at Neighborhood House?

• Mission-driven work that makes a tangible difference in families’ lives
• Collaborative, values-based team culture
• Strong community partnerships and internal support
• Opportunities to grow professionally while serving the community

Neighborhood House values a diverse workforce and is an equal opportunity employer. Individuals with lived experience, strong community ties, and a passion for family-centered work are encouraged to apply.

How to Apply

Interested candidates may apply online at nhutah.org/employment or submit a resume to hiring@nhutah.org.