You are viewing a preview of this job. Log in or register to view more details about this job.

IT Specialist I

Seattle Aquarium
Email

Position Overview

The Seattle Aquarium, a leading marine conservation organization, is looking for an IT Specialist I to join the Information Technology team. The IT Specialist I will provide technical assistance and support for the Aquarium's staff and systems, assisting with day-to-day IT operations, troubleshooting issues, and maintaining IT infrastructure. This entry-level role is an excellent opportunity for someone with a passion for technology and a commitment to excellent customer service.

Essential Functions

  • Provide first-level IT support to staff across various departments, troubleshooting hardware, software, and networking issues.
  • Install, configure, and maintain computers, printers, peripherals, and other IT equipment.
  • Respond to helpdesk tickets in a timely and efficient manner, ensuring the resolution of issues and maintaining a high level of user satisfaction.
  • Assist with software and hardware upgrades, patches, and installations.
  • Support the maintenance of network infrastructure, including wired and wireless networks.
  • Assist with the configuration and management of email, file sharing, and other internal communication tools.
  • Help maintain inventory of IT assets and ensure proper documentation is kept for all hardware and software.
  • Collaborate with other IT team members on larger projects and assist with troubleshooting and resolving system-wide technical problems.
  • Provide in-person and written training and guidance to staff on using IT resources and systems.
  • Support the Aquarium’s mission by ensuring that all IT systems run smoothly to facilitate the operations of the facilities, exhibits, guest experience, and conservation programs.
  • All Aquarium staff and volunteers are expected to participate in advancing and integrating into their work Diversity, Equity, Inclusion, and Regenerative practices in alignment with our S.A.L.I.S.H. Values.
  • Follows all Seattle Aquarium policies and procedures.
  • Performs special duties or other projects as assigned.
  • Adheres to all Seattle Aquarium policies.
  • Accomplishes all tasks as appropriately assigned or requested.
  • Other duties as assigned.

Knowledge, Skills, and Abilities: The skills and abilities listed below may be demonstrated through a combination of relevant cultural and community programs, jobs, internships, volunteer experience, and/or formal or informal education. If you meet some of the requirements and you are passionate about our mission and our ocean, we encourage you to apply and look forward to learning more about you.

  • Understanding of Windows and Mac OS in a business environment.
  • Experience with troubleshooting and resolving common IT issues, including hardware, software, and network connectivity problems.
  • Knowledge of common IT tools such as ticketing systems, remote desktop software, and antivirus applications.
  • Strong customer service skills and ability to communicate technical concepts to non-technical staff.
  • Ability to work independently and as part of a collaborative team.
  • Detail-oriented, organized, and capable of handling multiple tasks simultaneously.
  • A positive attitude and a willingness to learn new technologies.
  • Interest in the Seattle Aquarium’s mission and commitment to sustainability is a plus.

Working Conditions:

  • Full-time, regular office hours (Monday to Friday) with the eligibility for one remote workday a week after three months of employment
  • Occasional evening and weekend hours may be required for special events or system maintenance.
  • Duties of this job include employee regularly required to sit and stand for variable and extended periods of time.
  • Employee will be asked to travel across the Aquarium campus regularly, often while handling heavy equipment.
  • This position requires frequent use of ladders and mechanical lifts with the ability to perform dexterous tasks such as running cables, and using power tools, while at heights exceeding 7 feet.
  • At times exposure to outside weather conditions when working and troubleshooting equipment.
  • Noise from equipment, machinery, and visitors when Aquarium is busy.
  • Often working in enclosed and small spaces when installing new systems. 
  • Be able and willing to safely use of scissor lift and boom lift for work in outdoor and indoor environments.
  • To be eligible for hybrid work, you must have a stable internet connection at your residence.