Customer Service Representative
Customer Service Representative (CSR) – Inside Sales
Troy, MI
SB Specialty Metals seeks a driven, detail-oriented professional to join our Inside Sales team. This is a great opportunity for someone who enjoys working with customers, thrives in a fast-paced environment, and wants to build a long-term career in inside sales.
What You’ll Do:
- Prepare and manage customer quotes, converting opportunities into sales
- Build and maintain strong B2B customer relationships
- Proactively follow up on quotes and customer needs
- Resolve customer concerns with a solutions-focused approach
- Collaborate with internal teams to support sales growth and customer satisfaction
What We’re Looking For:
- Strong math skills and high attention to detail (math aptitude is required)
- Accurate data entry and 10-key proficiency
- Customer service or inside sales experience preferred
- Confident communicator with a proactive, sales-oriented mindset
- Metal industry experience is a plus, but not required
- Proficiency in Microsoft Office
Compensation & Benefits:
- Salary: $40,000–$43,000 per year + commission opportunity
- Medical, dental, and vision insurance (effective 1st of the month following 60 days)
- 401(k) with company match (eligible the 1st of the month following start date; no vesting)
- Employer-paid life insurance (up to 1x annual salary)
- Optional short-term and long-term disability (effective day one)
Additional Details:
- Work Environment: 100% in-person.
- Schedule: Monday–Friday, 8:00 AM – 5:00 PM (no weekends)
- Candidates selected for an in-person interview will complete a basic math assessment
If you’re a motivated professional looking for stability, growth, and the opportunity to be part of a strong team, we’d love to hear from you.