Administrative Assistant

Mindful Meds Psychiatry and Wellness is a growing outpatient psychiatric practice in Wilmington, DE, providing integrative, patient-centered care. We are committed to providing a supportive, professional environment focused on quality patient care and team development.

Position Overview:

We are seeking a reliable, detail-oriented Administrative Assistant to support front office operations. This role is focused on administrative and patient-facing responsibilities.

Key Responsibilities:

Front Office & Scheduling

• Manage the provider's schedule and book appointments efficiently
• Confirm appointments and reduce no-shows
• Maintain accurate and up-to-date patient records

Insurance Verification & Patient Financials

• Verify insurance eligibility before visits
• Communicate copays, deductibles, and patient responsibility clearly
• Collect copays and maintain payment records

Patient Communication

• Answer phones, texts, and emails professionally
• Provide clear instructions to patients regarding appointments and forms
• Maintain a welcoming, professional front office experience

Administrative Support

• Ensure required documents and consents are completed before visits
• Track daily tasks and follow structured workflows
• Support overall clinic organization and efficiency

Requirements:

• High school diploma or equivalent
• Reliable transportation and punctual attendance
• Availability for 10–20 hours per week (weekday hours)
• Strong attention to detail and organization
• Professional communication skills
• Comfortable using computers and web-based systems

Preferred:

• Student or graduate of a Medical Administrative Assistant, Healthcare Administration, or related program
• Experience in a medical office or customer service setting