Brand Manager Programming and Fullfilment
A TETRA Hearing team member works at the intersection of audio technology, customer experience, and field performance. The role focuses on helping customers select, customize, and optimize high-end hearing solutions tailored to real-world environments like hunting, shooting sports, and industrial settings.
Key Responsibilities
1. Customer Consultation & Sales
- Assess customer hearing needs and lifestyle use (e.g., hunting, work environments)
- Recommend appropriate Tetra devices and configurations
- Explain product features such as sound filtering, enhancement, and protection
- Guide customers through purchasing decisions (in-store, events, or online)
2. Product Setup & Customization
- Assist with fitting and calibration of hearing devices
- Program or adjust devices based on individual hearing profiles
- Ensure optimal performance in different environments (quiet vs. high-noise)
3. Technical Support
- Troubleshoot device issues (connectivity, sound quality, battery, etc.)
- Provide ongoing support and education to customers
- Maintain product knowledge of new updates and features
4. Field Demonstrations & Events
- Represent TETRA at outdoor expos, hunting events, and trade shows
- Demonstrate real-world use of hearing devices
- Build relationships with customers and industry professionals
5. Administrative Duties
- Maintain customer records and hearing profiles
- Process orders, returns, and service requests
- Track inventory and product availability
Required Qualifications
- High school diploma or equivalent (Bachelor’s preferred for advanced roles)
- Strong communication and customer service skills
- Interest in audio technology, hearing health, or outdoor activities
- Ability to learn technical product details quickly
Preferred Qualifications
- Familiarity with hunting, shooting sports, or industrial hearing protection
- Background in audiology, hearing aid dispensing, or sound engineering
- Experience in retail sales or technical support
Skills & Competencies
- Mindset of Innovation and Disruption
- Customer-focused driven
- Technical troubleshooting ability
- Attention to detail (especially with fitting and calibration)
- Ability to explain complex technology in simple terms
Work Environment
- Retail showroom, office, or mobile event settings
- Outdoor environments (for demos and testing)
- Occasional travel for events