Client Service Associate

Job Summary

The candidate will work in an advisor-focused environment assisting Advisors in servicing the needs of high net worth clients. This position will fully support advisors in all aspects of servicing their book of business; including but not limited to: back office assistance, client support, account opening, custodian interaction and NIGO resolution, quarterly reports, transactions and rebalancing, etc.

Responsibilities

• Assist with any ad hoc client requests.
• Prepare and track account opening and transfer documents.
• Track and submit wires, ACH, journal or check requests.
• Administrative tasks such as scheduling meetings, booking travel for advisors, scanning and filing documents.
• Maintain a timely follow up and communication system to keep advisors updated on task progress.
• Custodian interaction and consistent follow-up.
• Coordinate with asset managers, custodians, and other professionals such as accountants and trust and estate attorneys.
• Participate in regular reviews and meetings, taking notes and sharing independent views on various topics. Manage post-meeting follow up including client requests, compliance documentation, and transactions.
•  Prepare appropriate materials for meetings, appointments and presentations.

Requirements   

• 2-5 years experience in client-facing or advisor support roles within financial services industry (wealth management, banking, insurance)
• Solid strategic thinker and problem solver.
• Strong organizational and project coordination skills with the ability and experience to handle and prioritize multiple assignments and conflicting deadlines, while providing a high level of client service.
• Ability to work effectively under pressure with tight deadlines, with attention to detail, and the ability to handle conflict and negotiate resolution.
• Ability to be responsible for confidential and time sensitive material.
• Proficiency with Windows-based software (e.g. Word, Excel, and PowerPoint) and Outlook is required.
• Excellent written and verbal communication skills – clear, concise and organized.
• Ability to work in a team-based environment, proactively covering and sharing task responsibilities with other team members.
• Be self-motivated, show initiative and creativity in all aspects of work (e.g. creating new methods to streamline tasks).
• Work independently with little supervision and knows when to ask for guidance, clarification, assistance.
• Possess a high level of professionalism, confidentiality, discretion and judgment.
• Solid strategic thinker and problem solver.
• Desire/ability to work successfully in a small company environment.
• Bachelor’s degree from an accredited college or university preferred.

About the Firm

Sage Mountain Advisors is a Registered Investment Advisor located in Atlanta, Georgia (Buckhead). SMA provides investment advisory services to ultra-high net worth clients including but not limited to, portfolio management, trust and estate planning and financial planning. We are currently a team of six, looking to hire a Client Service Associate to assist with our grow