Nauticus Cruise Terminal Operations and Engagement Intern (Seasonal)
Cruise Operations and Engagement Intern will assist with the following:
- Support end-to-end cruise day operations and logistics, including directing multi-modal passenger movement to provide a seamless customer experience
- Engage with cruise passengers to collect actionable feedback about parking accessibility and the Half Moone Cruise and Celebration Center terminal experience
- Analyze passenger flow and provide recommendations of improvements for processes, and assist in drafting standard operating procedures (SOPs) to solidify best practices
- Conceptualize and present strategic initiatives for passenger and cruise staff engagement, working hand in hand with the marketing team
- Assist with cruise passenger flow at designated parking lots and the terminal
- Assist with pre-cruise operations and terminal preparations leading up to cruise days with equipment staging, signage placement, and facility upkeep/cleaning to ensure a pristine and functional environment for 4,000+ passengers and crew
- Other duties as assigned and needed
- Must be able to stand for long shifts and perform physical tasks like bending and reaching
- Must be comfortable walking long distances, climb ladders, stairs, and ramps to upper and lower decks of the terminal
- Capacity to withstand varying temperatures and weather conditions
- Must be able to lift up to 20 pounds
- Will be required to complete a City of Norfolk Background Check and Nauticus New Volunteer Onboarding Steps
- TWIC card holders encouraged to apply
- All Nauticus internships are voluntary, non-paid with no expectation of compensation.
- Cruise Interns report to Terminal Manager and Cruise Coordinators
- Internships are seasonal (Fall, Spring, Summer); Spring- 1/11-5/7/27; Summer- 5/10-8/20/27; dates can be flexible
- Schedule will vary based on need of terminal operations and intern; typical 150 hours per semester
- Training will occur on start date.