Operations & Strategy Intern (Cross-Functional Execution)

About Smarttwigs

Smarttwigs is an AI-first software consultancy that partners with enterprises and high-growth organizations to build and scale their most critical systems.

We operate across engineering, product, and business strategy—supporting both internal products (such as Benev and NYMA) and external client engagements. Our work focuses on building scalable systems, aligning teams, and delivering measurable outcomes.

About the Role

We are seeking a high-performing Operations & Strategy Intern to support cross-functional execution across Smarttwigs’ core initiatives.

This is a selective, high-responsibility role designed for candidates interested in:

Operations

Strategy

Product and business coordination

You will work across multiple teams, helping ensure that business development, product, marketing, and design efforts are aligned and moving efficiently.

What You Will Work On

Cross-Functional Coordination

Act as a central point of coordination between:

Business Development

Product Management

Marketing

Design

Track ongoing initiatives and ensure tasks are progressing

Identify bottlenecks and follow up with stakeholders

Help maintain alignment across teams and priorities

Operational Execution

Support planning and execution of internal initiatives and projects

Organize workflows, timelines, and deliverables

Assist in building structured processes and systems

Help improve operational efficiency across teams

Financial & Performance Tracking

Assist in tracking key metrics across business functions

Support basic financial tracking (revenue, expenses, pipeline value)

Help maintain dashboards and reporting structures

Contribute to performance analysis and insights

Strategic Support

Assist in researching new opportunities, markets, and initiatives

Support leadership in decision-making through structured analysis

Help prepare internal reports, summaries, and presentations

Expectations

This role is best suited for candidates who:

Are highly organized and detail-oriented

Can manage multiple priorities and stakeholders

Are comfortable following up and ensuring accountability

Think in systems, not just tasks

Take ownership and operate independently

You will be expected to contribute to execution, not just coordination.

Required Skills

Strong organizational and time management skills

Clear written and verbal communication

Analytical thinking and problem-solving ability

Comfort working in a fast-paced, remote environment

Ability to structure information and track progress effectively

Preferred Qualifications

Experience with project management or operations

Familiarity with tools such as Notion, Excel, or similar platforms

Interest in startups, consulting, or product development

Basic understanding of financial tracking or business metrics

What You Will Gain

Exposure to how a company operates across multiple functions

Experience coordinating real teams and initiatives

Insight into business strategy, product development, and growth

Hands-on involvement in operational decision-making

Mentorship from leadership

Letter of recommendation for high-performing interns

Potential pathway to continued involvement

Why This Role is Different

Most internships focus on one function.

This role gives you exposure to:

How different teams operate together

How strategy turns into execution

How systems are built and improved

You will gain experience in managing real workflows, real priorities, and real outcomes.

Application Process

Please submit:

Resume

Strongly encouraged:

A brief example of how you would organize a project involving multiple teams

OR

A short explanation of how you would track progress across different departments

Equal Opportunity

Smarttwigs is committed to building an inclusive environment and welcomes applicants from all backgrounds.