Client Services Specialist

Position Summary

The Client Services Specialist supports non-clinical client service operations by helping ensure timely communication, smooth service access, accurate coordination, and effective follow-through on assigned tasks. This role helps maintain a positive client experience by addressing routine service needs, identifying barriers to access, and escalating urgent concerns to the appropriate operational lead. $21-$25 Hourly
Primary Responsibilities

 

• Support non-clinical client service and access processes.
   
• Respond to client, caregiver, and team communication in a timely and professional manner.
   
• Assist with scheduling, service coordination, intake-related follow-up, and administrative support tasks as assigned.
   
• Maintain accurate documentation related to communication, coordination, and service access needs.
   
• Identify delays, barriers, and recurring concerns that may affect client access or service continuity.
   
• Escalate issues to the Operations & Client Access Lead based on level of urgency.
   
• Collaborate with internal team members to support efficient coordination of services.
   
• Protect confidentiality and handle sensitive information appropriately.
   

Escalation Expectations


Emergent: Notify the Operations & Client Access Lead immediately.

Urgent: Notify the Operations & Client Access Lead the same workday and include relevant details and documentation.

Routine: Complete assigned non-clinical service, communication, and access tasks and escalate barriers or recurring concerns as appropriate.

Key Competencies

 

• Strong organization and follow-through
   
• Professional written and verbal communication
   
• Ability to manage multiple tasks and deadlines
   
• Attention to detail and documentation accuracy
   
• Problem-solving and judgment regarding escalation
   
• Customer service mindset and professionalism
   

Minimum Qualifications

 

• High school diploma or equivalent required
   
• Experience in administrative support, client services, scheduling, ABA or coordination preferred
   
• Proficiency with email, spreadsheets, and basic office systems
   
• Ability to maintain confidentiality and work professionally with clients and staff
   

Reporting Relationship

Reports to the Operations & Client Access Lead.