Site IT Operations Intern

Responsibilities:

• Work as Level 1 IT support for the Troy office
• Maintain and support internal ticketing system
• Address issues or escalate as necessary to other IS&S team members
• Support IT projects as necessary
• Support the IT team in maintaining hardware, software, and other systems
• Assist with troubleshooting issues and provide technical support
• Organize and maintain IT resources
• Lend IT support in areas such as cybersecurity, programming, analytics, and data center management
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Escalate critical customer situations to the appropriate level of management and engineering expertise

Qualifications:

• Must be enrolled in a Bachelor’s Degree program in Business Operations or Information Systems with a GPA of 3.0 or higher
• Must be legally able to work in the US without any type of visa sponsorship/transfer requirement now and in the future
• 1 year of work experience (IT experience is not required)
• Ability to work in the mornings, preferably 3 days per week during the semester
• Good communication skills
• Excellent organizational skills
• Self-motivated
• Able to handle multiple priorities
• Ability to interact with all levels of the organization
• Advanced computer skills
• Excellent customer service support