Departmental Technician 7-E9

**This position offers the ability to work remotely five days per week with a Flexible work schedule. **

Are you looking for a career that offers continuous learning, a culture that promotes and rewards teamwork, and a work environment that allows you to help others? If so, then the Saving, Access, and Financial Empowerment (SAFE) Bureau is also looking for you!  The Student Loan Repayment Division (SLRD) is recruiting for a candidate that is detail-oriented, resourceful, and innovative. Come help us strengthen our operations and elevate the services we provide every day!

This position is responsible for the review and evaluation of accounts referred to the Attorney General’s Office (AG) for escalated collections or enforcement actions. Serves as the liaison to the AG office. Ensures accurate case tracking and progress, performs payment monitoring and oversight of payment arrangements, ensures and documents accurate account information, acts as the primary contact for questions, and conducts any skip tracing and/or other investigative support for AG borrower accounts. Applies established policies, procedures, and relevant laws/regulations to support compliance, maximize recoveries, and deliver high-quality customer service to both internal and external stakeholders. Performs other duties as assigned.

Our culture is driven by excellent customer service, continuous improvement, employee development and Diversity and Inclusion. If you value these characteristics and enjoy working in a fast-paced, collaborative environment that offers a great work-life balance, we encourage you to apply! 

Education
Education typically acquired through completion of high school.

Experience
Departmental Technician 7
One year of experience performing experienced-level administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8
One year of experience performing administrative support activities equivalent to the 8-level in state service.

OR 

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9
One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR 

One year of experience performing administrative support activities equivalent to the 9-level in state service. 

OR 

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Alternate Education and Experience

Departmental Technician 7 
Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8 
Possession of a Bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9
Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

** Closing Date 5/8/2026 11:59 PM Eastern **