Service Coordinator II

Service Coordinator II

Location: This role is located in Bellevue, WA. 

This is a Hybrid role with working in office M-Th, and Friday option to work remote.

Type: This is a contract position that has the potential to be a full-time role.

SUMMARY 

Responsible for moderately complex planning, coordinating, controlling, dispatching, and directing activities of operational resources. Also responsible for customer interaction, communicating with the ASM’s, AM’s, Field Technicians, and coordinating jobs with Internal and External Customers.  Typically requires a one-year certificate from college or technical school; or three (3) plus years of related experience and/ or training; or equivalent combination of education and experience. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.  Other functions may be assigned.

• Coordinates service resources.
• Assigns team members to projects.
• Answers incoming service phone lines to take service calls.
• Responds to daily emergency service calls.
• Schedules team of technicians, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Inputs work orders / service call information in the system. 
• Generates Work Order Documents, dispatches technicians, and notifies customers.
• Responsible for customer interaction/satisfaction 
• Interacts and communicates with ASM’s and internal customers to assign/dispatch Controls Technicians and HVAC Technicians.
• Interacts and communicates to external customers as needed to schedule work orders / projects.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary. 
• Reviews project paperwork, completes calls, and forwards project paperwork to Project Administrators.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Logs service start-up and service work requirements in job tracking system.
• Responsible for generating and interpreting various assigned reports.
• Flexibility to work overtime/weekends, as needed.