ICMS Case Manager

Under the direction of the Manager of Housing Based Support Services, the ICMS Case Manager will be responsible for providing coordinated Case Management and Supportive Services for formerly homeless individuals diagnosed with special needs. The ICMS Case Manager will deliver services on-site to tenants who reside at our newly developed multi-unit permanent supportive housing complex. The Case Manager will also help link clients to services which include but not limited to life skills workshops, money management, educational attainment, access to health services, counseling, job training and placement opportunities and resident activity coordination. 

ESSENTIAL DUTIES &RESPONSIBILITIES ♦ Work with each tenant to conduct an initial housing intake and needs assessment. ♦ Assist tenants in determining personal goals and plans to achieve such goals through the development of the Individual Service Plan (ISP) ♦ Work with any pre-existing conditions and/or obstacles for clients to facilitate all housing related processes being completed in a timely fashion. ♦ Conduct a minimum of two face-to-face contacts with each tenant monthly ♦ Conduct quarterly meetings with each tenant to discuss tenant’s progress and accomplishments as evidenced by Individualized Stability Plans ♦ Act as a liaison among the Property Manager, the property management company, the tenant, and the primary mental health provider to facilitate the communication of concerns that could jeopardize the tenant’s residency • Provide information and instruction to clients regarding Fair Housing, tenant rights and responsibilities, observation of rental agreement and property rules • Act as a liaison and coordinate linkage to services with numerous public social service agencies and community providers, assist in achieving and sustaining independence: employment and education/ training activities, money management counseling and legal and benefits counseling • Assist clients in obtaining rental assistance: move-in/eviction prevention services • Address tenant grievances, mediate resident disputes and resolve any issues with property management that might affect the client’s tenancy • Enforce housing rules in collaboration with property management • Data collection/entry into DHS CHAMP’s database to document client progress, assemble reports and evaluate program • Organization and management of client files ♦ Work with Resident Services Coordinator to develop workshop opportunities on relevant topics including housekeeping, money management, parenting, daily living skills (including transportation, training in self-advocacy/community accessibility) needed to maintain housing and achieve independence ♦ Monitor status of tenants who have moved into housing and prepare tenants who are deemed ready to transition to mainstream non-supportive housing ♦ Comply with the directives as it relates to necessary documentation and reporting requirements as per the service contract ♦ Compile and submit monthly progress reports to track the tenants’ residency status and the supportive services which have been provided to them ♦ Uphold CRCD’s Mission Statement and 5 Year Strategic Plan 

QUALIFICATIONS ♦ 1-2 years of experience or related work and BA Degree ♦ Experience working with youth experiencing homelessness and housing instability, and/or experience in foster care, probation, mental health systems. ♦ Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundaries. ♦ Reliable transportation: valid driver's license, and car insurance as required by law, as appropriate. ♦ Proficient in Microsoft Office suite required. ♦ Demonstrated knowledge of participant community resources & services

REQUIREMENTS AND SKILLS ♦ Proven experience in providing job development, staffing or business services in non/for profit organizations ♦ Working knowledge of MS Office ♦ Working knowledge in data tracking systems and tools ♦ Strong organizational skills to manage large caseload, data, and reporting duties ♦ Strong interpersonal and public speaking skills ♦ This is an in-person position, not a work from home role ♦ Reliable transportation, valid driver's license, and car insurance as required by law 

 WORK ENVIRONMENT ♦ On occasion, walk or drive to different local sites throughout the day ♦ Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds ICMS ♦ Combination of field and office environment ♦ May necessitate working in busy and loud environments ♦ May be exposed to elements like cold, heat, dust, noise, and odor

 RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES ♦ Always maintain a safe work environment and confidentiality. ♦ Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues ♦ Organize and prioritize multiple activities to meet all external and internal deadlines ♦ Maintain a professional demeanor that reflects positively on the agency Demonstrate respect and courtesy toward others ♦ Able to thrive in a work environment emphasizing teamwork and collaboration Respond in a timely manner in all aspects of communication ♦ Work with limited to minimum supervision ♦ Perform other duties as assigned

SALARY RANGE
$50,000-$55,000 annually

BENEFITS ♦ Dental, Vision, Medical Benefits: CRCD is in the top 10% for excellent employee benefits for non-profit organizations. CRCD offers 85% employee paid and 40% dependent paid medical ♦ 401K eligibility to participate from day one and up to 3% matching after one year ♦ Flexible Spending Account (FSA) ♦ Short-Term & Long-Term Disability, Accident, and Hospital Indemnity ♦ Whole Life Insurance, College Funding Plans/529 Savings Plan from Principal ♦ Pet insurance, Legal/ID Theft ♦ Generous work/life balance ♦ 14 paid holidays