Logistics Claim Specialist

Job Summary

The Logistic Claims Specialist will oversee the processing, investigation, and administrative reporting of commercial cargo claims and equipment accident/ damage reports for Dole Ocean Cargo Express LLC. (DOCE). DOCE manages the ocean freight operations for Dole, handling the shipping of 3rd party cargo across North and Central America, and across Europe. DOCE specializes in moving refrigerated containers and maintains one of the largest reefer fleets in the world.

Job Duties & Responsibilities

• Establish and assign preliminary cargo claims upon notification of potential liability from departments, divisions, agents, and/ customers (Shippers and Consignees). 
• Coordinate the collection of internal documentation including but not limited to (Bills of Lading, Temperature Downloads, Terminal EIRs, Vessel Manifest) from all respective parties required for claim analysis. 
• Complete full cycle of Carrier liability to include correspondence with customers, burden of proof requirements, and gathering supporting documentation required for a Carrier review of cargo claims to determine acceptance or rejection.
• Provide thorough investigations and analysis of potential contributing factors relative to the alleged cargo damage/losses begin claimed or equipment damage being reported.
• Provide DOCE management assessment of claim particulars for consideration of liability to determine initial position of acceptance, settlement, or rejection. 
• Update and maintain monthly reporting for electronic control logs, equipment reserves, claims, import and exports of empty container volumes, and tonnage per the FMC (Federal Maritime Commission).
• Audit the DOCE Bills of Lading (BLs) between the United States of America (including San Juan, PR), Canada, and foreign trade lanes with the established & applicable rates, rules, inlands, guidelines and procedures for compliance with both the FMC and company requirements. Audit process includes but is not limited to the communication of audit errors, follow up on required corrective measures, and documentation/reporting of the audit findings.
• Administrative duties include assistant management of TMS (Transportation Management System), C-TPAT & Security Training programs, and the update of DOCE Website (Super-User license).

Qualifications and Experience

• Bachelor's degree in Supply Chain Management, Logistics, or a related field preferred
• 2-5 years of related experience in claims management, compliance, and auditing
• Strong professional skill with the ability to communicate effectively with management and customers. 
• Ability to multi-task in a fast-paced environment 
• Bi-lingual in English and Spanish (preferred)
• Strong knowledge in MS Office applications -Word, Excel and PowerPoint required. 
• Proficient in importing and exporting reports effectively

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Dole Fresh Fruit Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.