IT Vocational Educator

Overview 

NHHA is committed to employee well-being and maintaining a healthy work-life integration. The information given below is intended to provide an understanding and appreciation of the workload of the job and its role within NHHA. The job description outlines the main purposes in general terms only. You may be required to carry out other duties in order to commensurate with the job. This will not change the character or purpose of the job but will be necessary to maintain high standards of business practice. This job description may be altered from time to time to meet the changing needs of the company. 

Job Summary 

The IT Vocational Educator is a non-clinical, programmatic role responsible for designing and delivering structured technology-based training for participants in a bridge housing setting. This role focuses on building digital literacy, foundational IT skills, and workforce readiness through person-centered, trauma-informed, and culturally responsive instruction. The IT Vocational Educator supports participants in developing confidence, practical skills, and pathways toward employment, education, and successful community reintegration. 

Key Responsibilities 

Instruction & Curriculum Delivery (Non-Clinical) 

Develop, coordinate, and deliver structured IT vocational training, including digital literacy, computer fundamentals, basic troubleshooting, and introductory technical skills 

Design and implement lesson plans, modules, and hands-on learning activities that support skill development and workforce readiness 

Adapt instruction to meet varying physical, cognitive, and emotional needs of participants in a bridge housing setting 

Maintain a training schedule and ensure consistent delivery of group and individual instruction sessions 

Ensure training supports program goals, including skill acquisition, confidence building, and readiness for employment or further education 

Provide guidance and hands-on support in resume development, job search strategies, and basic interview preparation, with a focus on entry-level IT and technology-related roles 

Additional duties as assigned 

Participant Engagement & Instructional Support 

Build rapport with participants using trauma-informed, non-judgmental, and strengths-based approaches 

Facilitate an inclusive and supportive learning environment that encourages participation and skill development 

Monitor participant progress, engagement, and skill acquisition through observation and structured activities 

Provide coaching and support in developing problem-solving skills, digital confidence, and workplace readiness behaviors 

Communicate participant progress, challenges, or behavioral concerns to appropriate team members 

Documentation & Communication 

Accurately complete required documentation, including attendance, training progress, and program outcomes 

Track participant skill development and engagement 

Enter required program and billing-related information into designated systems in accordance with program guidelines 

Communicate effectively with interdisciplinary team members, supervisors, volunteers, and external partners 

Collaboration & Program Support 

Coordinate with bridge housing and case management staff to align vocational training with participant goals and discharge planning 

Facilitate partnerships with guest speakers, training providers, and workforce development organizations to enhance program offerings 

Participate in team meetings, program planning sessions, and quality improvement initiatives 

Maintain training materials, equipment, and learning spaces, and request supplies as needed 

Positions Requirements & Qualifications 

High school diploma or equivalent 

Associate’s degree, bachelor’s degree, or currently pursuing either 

Experience facilitating instruction, training, or group learning in education, workforce development, social services, or community-based programs 

Basic knowledge of computer systems, digital tools, and common software applications (e.g., Microsoft Office, email, internet navigation) 

Strong interpersonal, organizational, and communication skills 

Experience teaching or supporting digital literacy, IT fundamentals, or vocational training programs 

Relevant certifications or coursework in IT or technology (e.g., CompTIA A+, Google IT Support, or similar) 

Experience working with individuals experiencing homelessness, medical recovery, behavioral health conditions, or substance use disorders 

Bilingual (Spanish preferred) 

Training in trauma-informed care, adult learning, or workforce development 

Core Competencies 

Trauma-informed, person-centered instruction and engagement 

Cultural humility and responsiveness 

Professional boundary setting and scope adherence 

Instructional facilitation and learner engagement skills 

Ability to teach and support foundational digital and technical skills 

De-escalation and safety awareness (non-clinical) 

Accurate documentation and basic computer literacy (including EHR or program tracking systems) 

Collaboration and teamwork 

Commitment to confidentiality, compliance, and ethical practice 

EEO/ADA Statement 

NHHA is an equal opportunity organization committed to diversity, equity, and inclusion in all aspects of service and employment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. In accordance with the Americans with Disabilities Act (ADA), we provide reasonable accommodations for applicants, employees, and students with disabilities. We encourage individuals from all backgrounds to apply. 

Disclaimer 

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for the position. Duties and responsibilities may change at any time with or without notice