IT Service Desk Intern

DYNE Hospitality Group is the largest Tropical Smoothie Cafe franchisee in the brand. Tropical Smoothie Cafe named DYNE as the brand’s “Franchisee of the Year” and “Developer of the Year" on several occasions. DYNE’s mission is to create opportunities using our God-given gifts. We say to use our God-given gifts because we believe everyone has something at which they are great. If we are working in whatever our gifting is, we will be energized, excited and love what we do each day.

Our Culture is much more than a page on a website or an inspirational poster on a wall. To us, our culture is who we truly are and what we love to do. We use it to make every decision in our company. We encourage our team to live by it and hold each other accountable to it. We base hiring, promotions, team member reviews, performance and communication off of it.

Our Culture consists of the 4 Core Values mentioned and we use them every day. Walk into any of our cafes and you will see them prominently displayed. We believe our culture is one trait that sets DYNE Hospitality Group apart from the rest.

• Invest In People
• Understand Why
• Make Smart Decisions
• Make It Happen

DYNE Hospitality Group offers competitive wages, benefits, and long-term career growth.

Job Title: IT Service Desk Intern

Department: Information Technology

Reports To: IT Support Manager

Employment Type: Part-Time / Internship

Primary Location: Little Rock Support Office

Schedule: Monday – Friday, 20–30 hours per week. Exact hours are flexible and can be coordinated with the employee to accommodate their availability.

The IT Service Desk Intern is a part-time, paid internship position within the Information Technology department at DYNE Hospitality Group. This role will work closely with the IT Support Manager to support day-to-day technology operations across 120+ café locations. The primary focus of this position is Tier 1 service desk support, with additional responsibilities spanning user onboarding, access management, security monitoring, and device deployments. This is an excellent opportunity for a motivated student or early-career individual to gain hands-on experience in a fast-paced, multi-site IT environment. Strong performance in this role may lead to opportunities for expanded responsibilities and potential growth within the IT department as the organization continues to evolve.

Duties/Responsibilities:

Tier 1 Service Desk Support (Primary)

Serve as the first point of contact for IT support tickets submitted through Desk365. Triage, prioritize, and resolve common end-user issues, including password resets, connectivity problems, café operation application errors, and café operation hardware questions. Escalate unresolved issues to the IT Support Manager as appropriate.

System Access

Support the provisioning and setup of Microsoft 365 and other accounts for new employees across the organization. Responsibilities include configuring email, assigning licenses, adding users to the appropriate groups and distribution lists, and ensuring accounts are set up in accordance with company standards in Microsoft Intune/Entra. Assist with MAC and offboarding tasks such as license removal and account update or deactivation as needed.

Quarterly Access Review

Assist the manager with company-wide quarterly access reviews of all employee account permissions and system access. This includes reviewing access across all platforms and applications, identifying accounts that require updates or removal, and documenting findings for IT Support Manager review. Ensure reviews are completed within established timelines and in accordance with company security policies.

Device Deployment & Asset Documentation

Assist with the preparation and deployment of iPads and laptops as new devices are requested. This includes configuring and setting up each device for the end user in accordance with company standards, as well as ensuring all assets are accurately recorded and maintained within the IT asset management tracker.

Requirements

Required Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Currently enrolled in or recently completed a degree program in Information Technology, Computer Science, Business Information Systems, or a related field — or demonstrates a genuine interest in pursuing a career in IT.
• Basic understanding of Windows operating systems and Microsoft 365 applications
• Strong troubleshooting skills with the ability to identify, analyze, and resolve technical issues in a timely manner
• Strong customer service orientation with the ability to communicate effectively and professionally with end users at all levels of the organization
• Strong attention to detail and ability to follow documented processes and procedures
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Must have reliable transportation
• Must be reliable, punctual, and exhibit a professional demeanor

Desired Skills:

• Familiarity with Microsoft Intune/Entra
• Familiarity with remote desktop support tools such as TeamViewer or similar platforms
• Exposure to asset management practices or tools used to track and maintain IT equipment and inventory

Work Environment & Physical Requirements:

• Office-based role; occasional local café visits and remote collaboration may be required
• Prolonged periods of working at a computer workstation
• May occasionally lift or transport equipment up to 30 lbs. (laptops and iPads)
• Must be able to work effectively with reasonable manager guidance.

Additional Requirements

• This position requires access to confidential company information, employee data, and administrative systems. The selected candidate will be required to:
• Complete all standard onboarding, including acknowledgment of DYNE Hospitality Group’s information security and acceptable use policies
• Maintain the confidentiality of employee, customer, and company information both during and after employment
• Comply with all company policies and procedures related to data handling, system access, and information security